Starbucks — Restaurant in Phoenix

went through the drive thru with my friend on dec 5th at 5pm. we had placed a mobile order & the guy working drive thru window took so long getting our stuff out (no problem) although there was 1 other person behind us who also had a mobile. i’ve worked at sbux for over 2 years & i’ve NEVER had such a rude interaction with a barista from another store over a water & 2 cake pops he forgot to give us.

when i had first pulled up to the speaker box, i told the guy i have a mobile order, then asked if he could please add 2 venti waters. i’m not sure if the guy on DTO was a different guy than the one on window because he sounded very sweet, while the other one was clearly stressed. as we pull up, i have my app with the receipt just in case they forgot something (which they did). i’m sure the stickers didn’t print out for 2 of the cake pops i ordered. but after a while he finally opened the window & gave us our refreshers, but not anything else.

he then immediately closes the window my friend & i are looking at each other wondering if i had forgotten to place the rest of the order. i look at the receipt & see that i’m missing cake pops & the waters. we wait again thinking he was just going to grab it real quick, but he doesn’t. so then i’m just waiting to see if anyone would notice, when he comes back & asks if we needed anything else because he has no other stickers for us??? i showed him the receipt & reminded him of the venti waters—he was clearly upset. after another wait he brings back the cake pops in the same bag along with 2 tall waters.

usually no big deal, although i did want to refill my cup, so i told him that they were supposed to be venti (i asked at the speaker box too). this dude was so done & finally goes “i’m not sure why he [another guy making drinks] made them tall, i’m not the drink maker, i’m just the guy taking orders” then hands me a frapp (i’m assuming belonged to the car behind me) & slams the window with no opportunity to hand back their drink !!

my friend & i had our jaws to the floor, because never have i ever been treated that way by a fellow barista. we ended up just leaving since we waited so long. i hope this guy takes a break because you can clearly tell he’s tired & forgets the starbucks...

Went in this morning for 2 coffees and a bag of ground coffee. It took about 20 mins for them to effectively communicate that I needed a bag of coffee. A guy with glasses told me repeatedly he could not help me even when I showed him my order, and pointed me to talk to the cashier. So I waited in line to talk to someone. I tried to get an associates attention that was stocking product but she ignored me. Then I got a sassy cashier, a guy with glasses and an earring, he told me to just grab a bag and go ahead and go. I informed him my order and that we ordered ground coffee. He rolled his eyes and grabbed the bag, asked his associate if they had an order for ground coffee. The associate did not say anything and kept on with her order. He then told me to stand at the end of the bar. So I stood and he yelled across the store- “Is this paper?!!” I said yes please and thank you. He put the bag on the counter and left it then helped another customer. Another associate came around and asked about the coffee and I told her and she quickly and politely helped me. The other associates threw me a tray as if it was trash. Was not a nice way to start out my day. I get short-staffed or no one wants to work, but you gonna have rude associates here, then we will take our...

Title: Disappointing Experience at Starbucks – August 14, 2025, 9:30 AM

On the morning of August 14, 2025, at approximately 9:30 AM, I visited my local Starbucks drive-through and ordered two shaken espressos. The customer service at the window was unexpectedly rude, short, and delivered with a harsh tone.

After driving away, I noticed something unusual—after only three sips, my cup was empty. Looking inside, I saw that the cup was well past the black fill line with ice, leaving very little actual drink.

I called the store and spoke with a polite young woman who advised me to return so they could remake both drinks. However, upon my return, the same barista at the drive-through greeted me rudely and, in a snarky tone, asked if I was “the girl with the ice complaint.” She then called over to her manager—who was on his cell phone—to ask if she should remake the drinks. After he agreed, she snatched the cups from my hands to re-enter the order.

While waiting, I observed her interactions with other customers and noticed that her demeanor was consistently unfriendly and unprofessional. I was unable to get her name because her name tag was smeared and unreadable.

It was disappointing to experience such poor customer service from someone representing the...