Stumpy's Pizza & Subs — Restaurant in Phoenix

Update, this company completed the charge, did not process the refund, and I now have to dispute the charge! If I could give them negative stars I absolutely would

Stumpy’s Pizzeria: A Customer Service Nightmare

Rating: ⭐️ (1 out of 5 stars)

Review:

I recently ordered three French dips from Stumpy’s Pizzeria and Subs. These weren’t your average French dips—they were the pricey, upgraded versions. But my experience went south faster than the temperature rises on a Phoenix summer morning.

🍕 The Online Order:

I paid online and rode my motorcycle across the scorching Phoenix streets, 116° that day, not a cloud in sight. The manager, eyeing me from the moment I pulled in, scowled, eyed my tattoos, and helmet like they were illegal contraband. Apparently, tattoos mean that your money isn’t green!

🍕 The Manager from Hades:

The manager, looking like she’d wrestled a pizza monster, blocked my food. She demanded that I verify my card information. No problem, however, she was not satisfied and might as well have said, “We only accept souls,” when I offered to pay by cash, and she simply refused to fulfill the order. I left hungry! To add insult to injury, the money from the debit transaction won’t be back in my pocket for 3-7 days.

🍕 Moral of the Story:

Stumpy’s, fire that manager before she discriminates against and insults someone who isn’t quite as nice. Your service is colder than that first sip of ice water after finally making it home from your horrible restaurant.

Silver Lining:

However, every cloud has a silver lining. The unfortunate service and ensuing hunger drove me to the Beach House, where I ordered seven of the most flavor-packed tacos I’ve ever had. Accompanied by an amazing mango habanero sauce, it turned the day around with a delightful culinary surprise. Sometimes, a bad experience leads you to discover...

So my Husband and I wanted to try this place because it came highly recommended by a friend. My husband had played golf in the neighborhood of Stumpy’s so he decided to stop in try it for the first time. It’s important to know that my Husband ordered in person. The order was verified at the cashier and they still made our order wrong. My husband is so trusting and he never thought to check our simple order of two subs. He drove all the way home, opened the bag with excitement and found both our sub sandwiches were made wrong. I called immediately and asked to speak to the manager. Told him what happened and asked for a refund. He couldn’t refund us but he assured me his manager would call me. About 30 minutes later the actual manager called and he promised that the owner would call Monday 1/18/21 to refund our money. I wanted a refund mostly, because I could not eat the sandwich due to allergies and the sub being made wrong. Today is Tuesday 1/19/21 and we have not received a refund nor a phone called that was promised by the manager of the “Owner” who was to call. Lessoned learned... I would never recommend this place to anyone. You may consider Capriati’s instead. Stumpy’s doesn’t get your order right and they do not care about honoring...

I ordered delivery to my hotel room 2X during my short stay in Phoenix and BOTH times the customer service was on-point and the food was even better! Stumpy's has an absolutely incredible crust that is reminiscent of a true Neapolitan Pizza (sans the black blisters). Great flavor development, great chew, nice and thin in the middle with a built-in, airy/puffy bread stick around the edge:). The first order they stopped my order in its tracks just because they put black olives on my pizza instead of the green olives I had ordered. They swiftly remade it and had it delivered to me in minutes (great recovery). The toppings are much heavier than a Neapolitan pizza, but delicious just the same. My preference is for a heavier sauce profile, so I order a side of Marinara on the side to dip in. Makes it absolutely perfect. The Basic salad is also stupid-simple and uber-fresh. Nice mix of peppers, onions, olives, mushrooms, tomatoes and greens. I will add that it's not the cheapest pizza in town, but it shouldn't be. Worth every delicious bite. I am a chef, restaurateur who has been in the business almost 40 years. This is the real deal. I can't wait to come back down to Phoenix for more corporate "training" so I can have Stumpy's again! How...