Subway — Restaurant in Phoenix

Was in Phoenix for a anime convention during Labor Day weekend. My friends went next door to Einstein Bros Bagels and I went to Subway since that sounded better personally. When I walked in, I was in cosplay to save time when we got back to the hotel where the convention was. I was the only one in that Subway. When the employee walked out and saw me she got a grin and I could tell she was holding back laughs from me being in cosplay. Serious lady? I'm sure you still get in costume for Halloween. That aside I ordered a 6 inch turkey on white bread with mayo, shredded cheese, lettuce, onions and avocado; it came out to like $9.36!! I didn't order a meal, just the sandwich! I wondered how much she charged me for that avocado because the sandwich should have only been like $6. I looked on the receipt later and it didn't even show how much extra she charged for the avocado! So I did wonder if because I was in cosplay and she thought I was mental she charged me like $3 or $4 just to add avocado when it should have only been 50 cents. Should have kept the receipt to post here, because man that's ridiculous for just a small sandwich! I went back to Einstein Bros to order my coffee and the staff there were nothing but cool and treated me like any other customer (like how it should be). Regretted going to Subway for my food and should have just got all of it at Einstein Bros instead. From reading others comments, your staff either needs serious training on good and proper customer service or if you were the manger, maybe you need to re-evaluate yourself and learn how to do better. I'm a manger in retail and from my experience that day, your Subway has some major staff...

I can tell why this location already has a better rating here on google. From the time I entered to the time I left, I had a great experience. CLEAN! Very clean, and very well organized. No trash or messy/dirty tables or floors, drink station not splashed with soda, tea dispensers were stocked and ready to go. Greeted at the door, there was noone behind the counter as I walked in but immediately when I stepped up to order "What can I get for you today". Compared to other locations I've been to in the central Phoenix area (THAT TAKE WELL OVER A HALF HOUR TO SERVE THREE CUSTOMERS), this specific location was very quick and to the point, the staff (Luis) was audible and very perceptive of what it was I was asking for! None of this "huh" or "one more time" or "you said you wanted...". I do not like repeating myself and was extremely happy that I got what it was I asked for the first time. Not only did I get what I asked for, but I asked Luis if he could make another sub for me just as he did the first so that I could enjoy my new favorite sub throughout my 12hr. shift without going hungry. This was not a problem, he was even kind enough to repeat all of what it was I had on the sub while at the register! GREAT JOB LUIS!!! YOU ARE A PERFECT EXAMPLE OF WHAT EXCELLENT...

Nothing irks me more than when I place an order online because I have a short lunch break, and I get there and still have to wait, it defeats the entire purpose of online ordering. In this case I didn’t get my food until a full 20 minutes after the time it was supposed to be ready. People came into the store after me and placed their order like normal, got their food and were already eating before I got mine. Apparently they “got a huge catering order” which took priority over mine, it looked to only be about 8-10 sandwiches. Additionally the woman who seemed to be a supervisor kept loudly calling out the mistakes one of the guys was making and berating him to the point that I felt bad for him! It had to have been embarrassing and made everyone uncomfortable. Never again will I go to this location. A terrible experience. 1 star because my...