Taco Bell — Restaurant in Phoenix

This is seriously the worst Taco Bell EVER! As a former employee of Taco Bell I am appalled at the lack of customer service and extremely disappointed in their poor listening skills.

Yesterday I ordered two of the same burrito- nothing special, just two of their burritos. It was on my lunch break from work, so I'm a little pressed for time. When I go to eat I find that they gave me two of a completely different burrito. Since my break is almost over I can't go back, so I call them and they tell me to come back in the next day and to bring my receipt (which has the correct order on it) and that they would rectify the situation. Fast forward- I go in the next day, and no one wants to help me. I ask for the person whom I spoke to on the phone and they tell someone else to come talk to me. They didn't mention that the person I spoke with was not there, they didn't tell me to hold on, they just walked away until finally another person came to talk to me. That person didn't introduce themselves, didn't ask me what was going on, just stared. So I let him know that they got my order incorrect the day before, that I spoke with someone the day before, that I have my receipt, and that I was told they would give me the correct order today. He looked at the receipt, asked me twice to verify what the order was that I wanted, and then walked away. They handed me a bag and sent me on my way. They couldn't possibly get it wrong twice, right? WRONG!!! I get back to work, with just enough time to eat my food before my shift starts again, and I look in the bag only to have the exact same burritos that they sent me home with the day before. So not only is this the second time they got the same order wrong for me, it's the second day in a row that I have to miss lunch because they don't listen and apparently can't read either.

Don't go here if you actually want to eat what you order. It's a waste of...

This was by far the worst experience at a fast food drive thru that I have EVER had!! I even sent an email to Taco Bell corporate but of course never heard anything back... I placed an online order and went through the drive thru for pick up. As I’m driving away, I checked my food and there were a total of 4 items missing! I go back through to let them know, they gave me a bag when I got to the window and told me that all of my items should be there. I notice there is still a burrito missing so I tell them. They asked me if I could pull up to the waiting area in the front of the restaurant and someone will bring it out to me. After over 10 minutes of waiting, nobody brought the burrito out, so I had to drive through A THIRD TIME just to get the rest of my order. If I had not already paid for everything in advance, I would have just left. My quick trip to Taco Bell somehow turned into a 30 minute waste of my time!! I’m not sure who manages this location at 16th st and Bethany home road here in Phoenix, but they are doing an awful job. What happened regarding my order was completely unacceptable. They should really have a better system for online orders to make sure the entire order is filled correctly. I understand mistakes happen sometimes but to make me have to go through the drive thru 3 times is simply ridiculous. I used to come here every so often but now I feel like I can’t because I don’t want to go through that...

I ate their food I threw up. I found some hairs inside my burrito supreme and my taco. This place is very disgusting. 15th St. and Bethany home Taco Bell. Don’t eat here they like to dog peoples food. And they hardly put any meat inside their tacos or burritos but anyways, this place is very disgusting People don’t waste your money because all Taco Bell they lie about what’s on the menu. They make it look all beautiful a full burrito. It looks like with lots of meat and beans and everything else but when you get it to take home or Eat your burrito there and does your tortilla feel rubbery and it’s very light because that’s what they do. They love to give you very, very little portioning as possible. A $20 burrito alone from Taco Bell. You get very tiny meat and very tiny beans but they give you a bunch of lettuce and sour cream and onions that’s it. Taco Bell sucks all Taco Bell sucks. If you want a real Mexican restaurant food quality that’s real and a lot of food and it’s hot and fresh go up to seventh Avenue close to Indians School. It’s called. Erikburt’s Real Mexican authentic food way better than Taco Bell you can thank me by liking my review don’t ever go to Taco Bell people let them close their doors forever Taco...