Tai Me Up — Restaurant in Phoenixville

Indoor dining and takeout review

After watching a movie and we're hungry, so we decided to give this restaurant a try. I mean who won't right with that catchy name (Tai Me Up)? Honestly I really wanted to write a great review based on the service experience we had with Dan our waiter, but the food was a bit of a let down.

Quick History Lesson for anyone wondering: The restaurant used to be named: Thai Elephant - Before new owner(s) took over with the new name.

Restaurant: 4/5 Service: 4/5 Food 1/5 Parking: Street meter parking.

-Restaurant- Restaurant itself looks very well decorated, a lot of wall art and tasteful decorations. Ambiance is very relaxed, feels open and comfortable. Lighting is perfect and noise level is minimum (Also depends on how loud the guests are of course, but we had no issues talking in normal tone). Most importantly everything is clean.

-Service- Our service experience was great. Our server (Dan) was a delightful individual, very very chill and cheerful, not afraid to crack a joke here and there but not intrusive. At the same time extremely friendly and accommodating. I was telling my girlfriend, it reminds me of when I went to Thailand, how friendly and hospitable the people are over there.

-Food- Food is unfortunately where it falls short... What we ordered: -Thai Lettuce Wraps (Delicious in terms of flavor, both noodles and chicken were seasoned very well. And it comes with 3 different sauces you can spread in or dip the wraps into. Only issue is the noodle seemed under cooked and dry at the same time) -Drunken Noodle with Tofu (Although we asked for Medium spicy, it is a bit more spicy than I thought, not fault there. HOWEVER the dish is salty, the flavor is not all there and the portion size is quite small with very little protein. I've had a lot better Drunken noodle elsewhere) -Thai Ginger with Tofu (This had similar issue as Drunken noodle, a bit more spicy than we thought, and EXTREMELY SALTY. Even adding rice to it did not help much. Also the dish was just littered with chopped ginger, I like ginger but not 3 spoon full with that little portion of a dish, I think there might be more ginger than actual Tofu.

-To go order: We asked for Shrimp Thai Friend Rice... We probably should have verify before leaving the restaurant, because by the time we got home and opened the container, it turned out to be Chicken Thai Fried Rice. A little disappointing. Since we were 30 minute drive from the restaurant, we decided not to call and make an 1 hour round trip for a fried rice.

To sum it up, I didn't feel Tai'd up, and we probably would not go out of our way to visit this restaurant, at least not...

The food was actually really good, but the service was some of the worst I’ve experienced. We walked in and no one was at the host stand. Eventually a young host came over. He seemed annoyed and uninterested, asked if we had a reservation. I said no, then he said “um that should be fine” before seating us and walking away without another word.

Our server showed up a while later, not dressed professionally and clearly not well-trained. The Thai lettuce wraps came out fairly quickly via a food runner, but the host who sat us cleared the plate and took my only fork. When our entrées arrived, no one came to check on us..not once. The server never came back to the table at all. Instead, the staff were standing at the end of the bar or disappearing into the back, scrolling on their phone and sipping a drink. The restaurant wasn’t even busy – just a few tables including ours.

When we finished, the server finally walked by, dropped the check without stopping, said “thanks, have a good night” mid-stride, and kept walking. It was incredibly dismissive.

The only reason this isn’t a 1-star review is because the food tasted great. But service matters, and this experience was disappointing enough that I won’t be returning and do not recommend this restaurant. Maybe try takeout if you’re going to...

I ordered my food earlier today (for the first time) through Uber Eats to pick it up myself. When I reached there, there was nobody at the front desk (like I have seen in any restaurant I have been to). I walked in until a woman stopped me and curtly asked me “Yes?” (I would typically say expect a “How can I help?” but instead got this). I explained “I am here to pickup my food that I ordered through Uber Eats. That woman immediately went on to point me to the door, saying “Uber Eats, Door dash and other pickups to the back of the store. Do not come through front gate please.” This was truly the most indecent and non-courteous treatment I have received from any restaurant staff.

I walked out and couldn’t find a back gate. So was loitering around until a man came out and handed my food to me with a smile. The woman kept standing behind and had not even a hint of apology.

I brought back the food and absolutely loved it. In fact, my wife loved it too and suggested we take our relatives (team of 6 about to visit us next week) to the restaurant. But then I narrated this incident to her and we decided in unison that we are not stepping in this restaurant for sure.

Food quality: 5/5 Packaging: 4/5 Ambience: 4/5 Service: -4/5(1 point grace because of the guy who handed over the food eventually...