El Pollo Loco — Restaurant in Pico Rivera

The food taste great, the problem is they don't listen when you tell them what salsas you want and when you get home it's to late. This last week as I got my order from the drive thru I looked at the lady and asked her if the dressing for the tostada salads were in the bag, she said "oh yes". I pulled up and parked and went through my order and sure enough no dressing. So I had to park and walk up to the door (which was locked) and knock. I started with a help kind of knock on the door and nobody would come so I started to knock louder and some worker peeked from around the corner and I held up my receipt and she told me to go around to the drive thru again. I thought 💭 no freekin way. I started to pound on the door and nobody came, then I started kicking at the door and after a minute of that the manager came to the door. I told her my problem and she had the nerve to ask me are you sure it's not in the bag. I asked her if she wanted to follow me back to my car. She came back with my dressings for my salads. This defeats the purpose of the drive thru when you have to get out and walk up to the door. So frustrating, not even a I'm sorry, just here you go. Management, train you're staff better to LISTEN to the customer and...

Always come to his place because I’ve always have good quality food meaning the chicken and the way it’s prepared. There’s one thing I hate at any chicken place. It’s when they cook the chicken dry or when they overdo it and it’s too greasy. Last couple times I’ve come here (including today 8/10/23) the dark meat has been sitting around and old and greasy. I asked for the worker to take it back and she basically gave me the same thing, and then I noticed her and an older male employee and the chef starting there laughing it up. If I could leave a message with the manager, I would tell you guys to get your stuff straight, focus more on your chicken and tell your employees it makes THEM look BAD if they’re standing around laughing and joking. Please correct this Mr. or Ms. Manager or I will continue to leave bad reviews. Sincerely...

I highly recommend. There attentive attention to please & give excellent customer service saved us from near disaster. I ordered online & also talked to them on phone. They realized that my online order was a different date then when I spoke to them. They called to clarify. Thankful for that as we would have had 40 people at Memorial service with no food.. We had chicken, salad, beans , chips, salsa, rice tortillas, enchiladas , & corn Everyone raved especially about the corn. They quietly delivered meal in nice containers with all the serving utensils & nice plates,napkins & utensils. When we went in to pay they immediately gave us a drink on the house . All the people we came in contact with were very nice & happy & helpful. I would highly recommend you go & experience there...