Be Careful-Unfair Trade Practice Actually, it's not all about the food. Please read this patiently; it's a very important review. They have a market next to the restaurant. We were buying olive oil from that market; they have three options in different qualities: $20, $25, and $30 for 1 liter (100cl). I am adding a photo of the bottles, so please refer to that as well. They're advertising, "Bring your bottle for a refill." We had two 100cl bottles, and when one was finished, we refilled it using the other one. Today, when we brought our 100cl bottle for refilling, they wanted it back to give us a new bottle (we thought it was kind). However, the lady opened the bottle filled and packed by herself; we paid $30 for 1 liter (100cl)—that is also in the photos. When we came home and put the new bottle next to the old one, we noticed that the new one is narrower, smaller, and has a lower volume. When we checked the volume, it was 92cl—8cl means 80ml lower than the previous bottle. In another way of saying it, they are selling 92cl of olive oil for $30; actually, the liter's new price is $32.60. In other words, they are committing fraud regarding the amount they sell. This is an obvious "Unfair Trade Practice." More importantly, when we went back to discuss this with both bottles, the receipt says $30 for 1 liter. The manager confronted my wife and shouted, treating us as if we were the ones who were wrong. When we showed both bottles and the different volumes being sold for the same price, he couldn't say anything more and tried to offer a replacement instead of refilling our bottle. He thought we did not understand Italian and used slang terms. He said Americans wouldn't understand this, questioning why we were being so sensitive, and rudely asked if we were French. They offered a 17ml replacement in a plastic sauce cup and tried to send us back. Everything is documented in photos. Please refer to that. Long story short, they changed the bottles from 100cl/71mm diameter to 92cl/58mm diameter, but they are still selling them at the same price: $30 for 1 liter. This is more than just unfair trade; it's a legal issue, and we have already begun reporting it. We just wanted to make our community...
Read moreIt's difficult for me to make negative comments about any restautant during the very difficult times they're experiencing, but I hope readers and management see it as constructive criticism designed to improve and not at all meant to discourage patrons from enjoying the delicious meals that are served here.
Very good to excellent - The food was delicious, served hot and the order, minus one dish, was served correctly. Honoring the reservation was also excellent.
Fair to bad - Service was deficient and I'm factoring in a busy night and the unprecedented manpower shortage that most businesses are facing. Still, the deficiencies were in areas that can be improved with proper training, active floor supervision and a bit of vigilance from the manager or owner on site. Servers forgot to replace the silverware after removing the first plates. Had to ask for a second bottle of wine four times. Had to ask for cheese for pasta. Five dinners were served and one was missing, so we all sat there waiting a while and watching the food get cold flagging down servers until someone finally caught on. We then had to ask twice to have the dirty dishes removed from the table before dessert was served. That should be done without having to ask.
Noise was very high level. Not easy to carry on a conversation without screaming. The place is small and it was full. Then, they have a musician playing the guitar, a nice touch if it wasn't because it just makes all patrons speak louder until no one can hear half of what's being said.
Although, I've pointed out the negatives, the restaurant has lots of potential and very good food. I encourage management to work on fixing the service and lowering the noise level a bit, so your patrons can enjoy your delicious food and a much better...
Read moreThis place is hard to rate.
We showed up for our reservation on time and waited 30 minutes to be seated. They were apologetic but, worth noting.
Our server was terrible unfortunately. He spoke to us once and never again. He saw him around the room and he didn’t stop to see how we were doing. Again, not a huge deal to me because the food was incredible but if I’d have an issue I’d be screwed. There were other members of staff walking around that were helpful but, our server did not take care of us.
The restaurant is cozy but loud. It was our first time there but you could tell that folks go there religiously. It was super energetic and we could not hear each other. I almost liked the atmosphere it felt like an aunts house on thanksgiving.
Now the food was near-perfect. We ordered the crab cake and bruschetta to start - both were delicious. Crab cake was hot and fresh, the crab was delicate, moist and flavorful while the bruschetta was perfectly portioned and seasoned.
I ordered the penne arrabiata pasta - I added chicken, it was fresh and hot, incredibly tasty, the sauce had a kick but it was not spicy and the chicken was tender and juicy. 10/10 pasta.
My husband got the chicken parm and a side of garlic and oil noodles. He said his food was warm but not hot, wasn’t an issue with him because the parm was delicious - huge portion of chicken and a nice balanced cheese to chicken ratio, chicken was breaded nicely and tasted fresh and the noodles were a nice additional touch to his meal, but nothing to write home about. He also rated his 9/10.
We’d only ever order...
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