Crema Gourmet — Restaurant in Pinecrest

Crema continues to be my go-to coffee spot, and today reminded me exactly why.

The food and coffee here have always been excellent, and the service consistently matches that quality. I'll admit I was concerned when they switched to automatic gratuity on all bills—would the service standard slip? Not at all. If anything, the team seems even more attentive. The runners, especially Tai, are constantly checking in with genuine smiles that make you feel like a valued regular.

Today was actually the first time I've ever had an issue with my order—a croissant that wasn't quite right. Knowing their no return or exchange policy, I didn't expect much when I mentioned it. That's when manager Hakim came out to speak with me. He was incredibly courteous as he explained the company policy, but then went above and beyond. He took the croissant back to the chef, who confirmed it wasn't up to their high standards. Hakim immediately exchanged it, even mentioning he'd cover it himself if needed.

This is exactly why I keep coming back to Crema. Great food and coffee are easy to find in Miami, but service like this? That's rare. When a team truly cares about your experience—from Tai's warm check-ins to Hakim's genuine problem-solving—it makes all the difference.

Kudos to Hakim, Tai, and the entire Crema team for maintaining such high standards...

We went to eat at Crema in Pinecrest because it was highly recommended by a colleague. It was a horrible experience, and we won’t be back. The food was delicious, but the service was horrendous. We got our drinks pretty quickly, and my son got his dessert and our scone. Then I got my meal, but I was the only one. I eventually had to start eating because it would get cold. My kids and husband didn’t get theirs until almost 40 minutes later. I had scrambled eggs; my daughter got her meal second, she had an egg sandwich; my husband and son had avocado toast. My son got his avocado toast but didn’t get his bacon or potatoes until about 15 minutes later. My husband's avocado toast didn’t have his eggs, so they had to send it back. Then my daughter didn’t get her chocolate croissant. Every time we would ask, they would say everyone came in at once. When we arrived, it was pretty empty. We ordered our food at 12:30 pm and didn’t get most of our food until about 1:15 pm. Everyone around us who arrived after we did was getting their meals. Then my daughter wanted to take the croissant to go, and instead of bringing her the bag, they took her croissant and wouldn’t return it. I finally had to say we want to leave, where is her croissant? A complete disaster with the service. Never again! And when we would complain, no one...

Crema Gourmet Espresso Bar: A Cozy Contemporary Haven. In the bustling landscape of coffee shops, Crema Gourmet Espresso Bar stands out as a true gem. Having recently opened its doors in September 2023, this establishment has quickly become a local favorite, and it's easy to see why.

The moment you step inside, you're enveloped in a cozy contemporary atmosphere that's unlike any other. The design is nothing short of gorgeous, with a careful selection of textures and lighting that creates an ambiance that's both inviting and stylish. It's the kind of place where you can unwind, catch up with friends, or find a quiet corner to work or read.

The attention to detail here is remarkable. The art adorning the walls adds a touch of sophistication, and the place is fairly illuminated, making it perfect for any time of day.

Of course, the heart of Crema Gourmet Espresso Bar is its coffee and cuisine. The dishes are not only well-crafted but also generously portioned. Whether you're in the mood for a hearty breakfast or a delicious lunch, you'll find something to savor.

In a world filled with coffee shops, Crema Gourmet Espresso Bar is a delightful discovery. It's where contemporary coziness meets culinary excellence, making it a must-visit destination for anyone seeking a memorable coffee and...