Ulta Beauty — Local services in Pinecrest

I had a wedding to cater on the evening of 5/27/23. I arrived to this Ulta location around 115pm that day. I have sensitive skin and break out badly when using Bare Minerals, NARS, Too Faced, and MAC products. I remember in the past I've used Juvia's Place and didn't have issues, so I decided to give them a shot. I went to the store and was greeted pleasantly by staff. I found the JP product location and it was in the worst spot ever....right in the path to the checkout line. I was looking to purchase a powder foundation, concealers, a liquid foundation, and setting powder. I needed an objective opinion on color matching since I wasn't as familiar with the foundation products. I saw that there was (perhaps) a manager at the front not assisting anyone at that moment. I asked if she could help me get color-matched with JPs products. She said loudly, "WHAT?" as if I disturbed her. I apologized, and repeated my request. She looked so reluctant to assist me, I almost told her nevermind. I picked up one of the pressed powder foundation samples (there were only 5 samples available out of 20 shades) and she asked if she could match me with MAC instead. I told her I was allergic. I told her the brands I was allergic to. She then suggested Lancome. I told her that I wasn't familiar with Lancome and didn't want to risk trying them when I knew JP did not break me out in the past. She picked up a random pressed powder and gave it to me. I told her that I was concerned that the shade she chose was too light. She tells me that JP has limited color selection and that i needed to be open to choosing a different makeup brand (mind you, we were both looking at 20 shades for brown and dark skinned women in just the pressed powders alone...the liquid foundation has even MORE color selection). I picked up more JP products to test on myself and said, "thank you," dismissively. She said OK and left. it was already disappointing to see that there are plenty of products in the store, but no samples of those products to try, and then staff that are unwilling to assist in purchasing said products AT. YOUR. STORE. what are they walking around the store for, then? when the associate at the check out counter asked if anyone assisted me, i told her NO because i had to unfortunately assist myself. it was...

Probably the worst I’ve been treated at any Ulta location. Went in to find a few needs I needed to replenish. Stopped by the perfume section and needed help finding a perfume. Didn’t want to ask anybody because the only lady there was assisting somebody else and I didn’t want to interrupt. My boyfriend was shopping with me also and she noticed my boyfriend and I. She asks my boyfriend if he needed help he said yes and then he asked me which perfume I was looking for. I said the name and he said it to her then she looks at him up and down, IGNORES him and proceeds talking with the lady she assisting. I was in shock. I stepped away and I could not believe the disrespect. Why would you ask if we needed help in the first place if you were going to blatantly ignore us and disrespect us? I try not to be bothered and look for the things I need, they have nothing. None of the Pureology shampoo/conditioner I needed, not the mascara I use, not even make up remover. I’m so annoyed and I go to the front to give a complaint to the woman in the front and she ignores me as I’m trying to speak with her. I say excuse me? And she finally turns around but she rolls her eyes at me! I am astonished at the nastiness I’m being treated with. I ask if there’s a manager and she goes yeah but she’s busy she’s in the back if you want to try to look for her. I cannot believe the attitude I’m getting I tell her what happened with the associate and she’s looking past me as if to signal she’s not doing anything and she doesn’t care. I walked out with NOTHING. I shop at Ulta all the time, but this location was the WORST. Please. Treat people with basic...

You pay for what you get… My mom and I went for hair blowout and make up for my son’s wedding. It was a last minute solution that I have terribly regretted. My mom needed a simple blowout with volume, but instead the stylist who was new and very inexperienced did the opposite. Her coworker offered her one of her volume enhancer spray and she didn’t know how to use it. After the third attempt I had to get up and finish my mom’s hair myself!! The manager instead of finding out what was going on in a condescending way told me that the stylist could do what I was doing… she couldn’t…. They didn’t have hair products to use either. Anything needed for the style had to be purchased first. My hair stylist was a little better but was more concerned about how much I was going to have to pay if I got a shampoo and curls versus a formal without washing my hair. This was not explained to me when I booked the appointments over the phone. I wanted long wavy curls to put my hair up in a simple bun. I Instead I looked like a poodle. Of course the expectations have to be managed, but I was very disappointed to see that something so simple turned out to be a total disaster. My hair appointment and make up appointment were double booked, therefore I wasn’t able to get my make up done. My mom’s make up came out ok. At least you could see that the make up artist made an effort. I shouldn’t had paid for my mom’s hair, but with the stress of making it to my son’s wedding on time I didn’t even think of it. I blame the management and training in that store. I will not go back and I do not recommend the salon...