Starbucks — Restaurant in Pinole

It took me almost 2 months to write this because I was torn between The positive things I wanted to say about the Starbucks manager vs., the sad observation I made about our “community“ that day. five stars for the compassionate manager working the afternoon of November 12, 2021 for being thoughtful and conscientious even though she didn’t know what was going on with me. See, I literally stumbled into Starbucks barely able to walk and bought myself an orange juice just before almost passing out at a table across the room. The young lady who took my order looked completely unfazed but she must’ve either call the manager over or the manager noticed and called 911. I was having a very bad physical reaction to having too much blood drawn at Kaiser, literally across the parking lot. Technically I was going into a prolonged fainting spell. That is scary if it is ever happened to you. A low blood pressure crash can potentially lead to a heart attack which is what it felt like on that day.. I have hypotension (extra low blood pressure ) but for some reason my doctor thought it was OK to let the phlebotomist draw 6 vials of blood (not related to Covid btw). I’m 108lb.

Long story short I sat in my car a few minutes after the blood draw, felt OK but decided Drive over to Starbucks for something sweet before heading toward the freeway on ramp, then the world began to spin.

Although I did have a mask on I can only imagine what The manager of Starbucks must have thought Considering Covid, so I am extra thankful that she came over! I Stress this part because of what happened before I walked through the door. Id staggered out of my car because I didn’t want to pass out alone and I knew I needed something sweet to drink. As I made my way across the parking lot my knees started to buckle and cannot make it to the front door, so I got myself on to a chair at an outdoor table to catch myself from falling. literally right next to a group of people, must’ve been at least 10, talking laughing having drinks. There was no way to miss me I was breathing heavily, bent over, head on the table nearly collapsed. I was dizzy, nauseous, flashing hot and cold and For whatever reason I couldn’t speak, I couldn’t breathe right and my chest hurt. Not a single person in that group came over to see if I was OK or even call over from a distance to ask if I was OK. It was scary and I felt so totally alone and helpless. I clearly was so not OK. I knew I needed some thing to drink immediately some thing with sugar so I lunged for the door, bent over, knees weak and nearly tripping and go inside. I reached for the first thing I saw which was an orange juice on the refrigerated wall section. I just chugged it before laying my debit card on the counter. The girl at the counter rang me up without batting an eye (how do you do that????). Maybe she thought I was drunk?

Longer story short, 911 dispatcher asked the manager to stay with me which she did. It calmed me down which helped my chest to stop hurting and my head to stop swimming. Paramedics came, I was OK, it was embarrassing but that group of people were still there - gawking now. Even if I may have looked like I was intoxicated, no one was curious enough to say “hey are you all right?”. After the paramedics determined I was OK and left. I sat there waiting for my husband at same outdoor table as before, near that same group as before. None of them said anything to me even after watching me get rolled into an ambulance. So If you were at Starbucks 1315 Pinole valley rd., with a large group of “ respectable looking “ people sitting outside at approximately 2 p.m. in the afternoon on November 12, 2021, you’re all real...

Absolutely too slow. It doesn't matter whether you use the drive-through, mobile order, or walk in, this is one of the slowest Starbucks I've ever been to.

Today, after not using this Starbucks for over a year, I placed a mobile order. I couldn't remember why I stopped using the Starbucks that is, literally, on my way to the freeway. I placed my order at 8:55am, drove down the street, and went inside. At 9:10 they still hadn't even started the order (it was 1 Americano... probably the simplest drink to make aside from a regular, drip coffee). I'd been standing there for 12 minutes, watching new customers walk in, place an order, and leave with their drink/food while my order hadn't even been looked at. There was no one in the drive through and no line inside. 2 other mobile customers were standing there for close to 15 minutes until we all started asking if they were going to make our orders.

I asked, the barista had no idea what I was talking about, so I left. As I was leaving he barely mumbled my last name (I guess he didn't really want to make a drink for me) and I kept going. At that point I remembered why I stopped going to a Starbucks I can actually walk to from my house for over a year.

And I won't be going there again. Asinine customer service, to...

Came to pick up my app order, arrived at 7p. Door locked! The girl in the gray shirt with cat eye liner on proceeds to try and talk to me through the door yet you’re next to the counter… how can I hear you! She then goes to the opposite door on the other end and proceeded to yell at me that I need to go to the drive-thru because their closed. Why couldn’t you come to the door where I’m standing at and tell me that. So, unprofessional and lack of customer service skills! I guess it would’ve been too much for you to go get my one item of coffee and hand it to me through the door. So, I had to go through drive-thru where you don’t even verify through anything other than a name that I’m picking up a order. Again, I’m trying to figure out where is the customer service skills that! So, since you wanna be rude to me I’ll do the same! If you’re gonna have management in these establishments please make sure they are trained and they understand what customer service means. Apparently, this is new management because I have not dealt with this level of unprofessionalism at this location. By the way the app says you close at 7:30, update your app so therefore it says in store closes at 7p and drive-thru closes at 7:30 it’s not...