McDonald's — Restaurant in Piqua

it is currently june 25th, 2025. 10:27 pm. covington ave mcdonald’s in piqua. my wife and i placed an online order.. two pies and two milks. we pull into the drive thru, wait for 5 minutes, no one comes to answer for our order. we drive up to the first window, no one is there. second window no one is there. we drive back around the building back into the drive thru, 5 more minutes goes by. i call them, they answer immediately, i say we’ve been waiting and driving around the building for 10 mins now… a guy replies with “we are currently closed” no signs saying they are closed, the lights are on, ordering boards are on…looks like a customer is inside the building as we drove around previously … the safari website says they are open until 11. the mcdonald’s app says they are open until 11. and also doordash says they are open until 11. i asked the person on the phone how we were able to place an online order.. he just replied “i’m sorry but we’re closed” again… “you’ll receive your refund in 12-14 hours” ugh. 20 weeks pregnant and i really wanted that pie. maybe consider changing your close time across all...

My experience started in the drive thru where when I pulled up to the kiosk to place my order, I waited for 5 minutes with nobody talking to me. After waiting I decided to just go in and order thinking this might be faster, I was wrong! I placed my order inside and waited 15 minutes for my food. My number was finally called and half of my order was not there. Shocker! There were several customers waiting as long as I was and many of them were missing part of their orders as well. I asked, and was given, a refund for my order.

Unfortunately, this McDonald’s has not had great customer service in the evenings in a long time. It used to only be Sunday nights, but the last few times I have gone in the evening, it has been a dumpster fire. The morning crew is still great, but the evening crew has soured my taste for this particular McDonalds and I will not spend another dime at this location.

After getting my refund, I went to the McDonald’s across town and the service was flawless and fast even though...

Hey there guys: This is how a McRib sandwich is to actually look, yeah I know I’ve made several of them as a former employee of a McDonald’s franchise. What I received on 4 McRibs I ordered online, and picked up in the drive thru looked nothing like this. The sandwiches I received from this store actually looked like you had the bbq sauce on quarantine, or in a little squirt bottle of there was even any at all put on my sandwiches. It tasted like I was eating a plain pork patty with onions and pickles thrown on it, I’m sorry but I will not return to this restaurant even when I work right across the street, I’ll find someone who can make sandwich the right way. I was totally disappointed with the order, and oh yeah every customer gets a chance to comment about their service they received, except those who order online. So I posted my disgust on here. Get with it and quit shorting customers...