Baskin-Robbins — Restaurant in Piscataway Township

Terrible experience -- do not trust this Baskin-Robbins with your special occasions!

I ordered a custom printed birthday cake design a month in advance, and they completely botched it. The image I submitted was purple with orange accents -- it came out turquoise with yellow. The staff tried to brush it off "Oh, it was supposed to be purple...? Sorry about that..."

The manager said she'd told the owner to stop accepting these orders bc their printer can't print any red tones -- but they accepted my order anyway, didn't warn me, and refused to try to get it corrected even though the party wasn't until the next day. They wouldn't even TRY to contact another BR location that could have printed it properly.

This caused unnecessary stress and left us with an ugly cake as the centerpiece of a special day.

Completely careless and avoidable.

Btw - The frosting was also the wrong color and poorly piped. I'm sure their non-custom cakes also...

We got an ice cream cake here for my son's 7th birthday party. We wanted a Spiderman cake, but the ones they have wouldn't have been large enough to accommodate all of our guests. So we had to custom order one. Unfortunately we could not order it in person in the store. We had to order it online. This made my wife very nervous. We wouldn't be able to make sure they understood the way we wanted it, and wouldn't be able to tell of it was correct until it would be too late to do anything about it. So when it came to the day to pick it up, it turned out wonderfully. My wife was so excited and perfect it was. It wasn't the most "Spidermany" cake ever, but it was exactly what we wanted and it really got the point across. And it was delicious. The cookie crumble layer in between the chocolate and vanilla ice cream was fantastic. I think they add five to the mix. But everything...

Gentleman said he doesn’t have chocolate ice cream.. 1/2 most popular flavors besides vanilla. I suppose because it was 8:50pm he couldn’t be bothered to grab another container of chocolate ice cream before closing time. I suppose that makes me responsible for paying FULL price to get the flavor ice cream I don’t truly want... Either way, 1/5 stars because I feel like if he wanted to he could’ve said I care about your order, I’ll go to the back and replace the chocolate ice cream.. that’s something I would do.. I have come to realize people that complain tend to get the full service they pay for.. but for me in this case, not necessarily so. God forbid an employee who is paid a wage to do a job … actually do it to...