Olive Garden Italian Restaurant — Restaurant in Pittsburg

This place has really went downhill. I've never written a review for the Olive garden because it was always decent. I didn't feel a review was necessary since most people do not expect a high-end experience and they do not expect a fast food experience. My last visit prompted me to write a review because it was just the last straw. If I went into my other experiences then this review would take a very long time so I'll just do this one. Our waitress took us to a table where there was filthy dishes and dirty napkins filled with food crusted silverware inside. Also the side of the table had a spilled drink all over the chairs and the ice was still fresh all over the side of the carpet. This was a very busy time of the day but if the table is not ready, why would somebody place people there? We had to go and get a manager considering all the waiters and waitresses kept disappearing for very extended periods of time. The manager came and cleaned it himself. He must have got that waitress because she showed up immediately and before we even sat down we ordered our food. We already knew what we want since we were waiting for an hour. We were told it would be a 40 minute wait and we waited for that time outside. We came in and then had to wait an additional half an hour. This gave us plenty of time to review the menu. I ordered the same thing I always do the chicken and shrimp carbonara with the zuppa Toscana soup. The first thing I noticed about dining in was they changed the decor. Maybe this has been like this for a while but I haven't been in this restaurant since a year before the pandemic began. It felt way more modern and no longer an old Italy feel. They also changed their dinnerware. The dishes were half the size. They bring you one breadstick per person at a time and it takes them 20 minutes to bring you another per person serving. It took us 30 minutes to get our bowl of soup. My son's chicken gnocchi had no dumplings. He got a second bowl and yet again no dumplings. The rest of the food was fine overall but the service was terrible. We only seen our waitress once after our order. She never came by to check up to see if we needed any refills or bread and we never even seen her helping other guests. We seen one waitress helping other tables and she seemed like a good waitress. The rest of the staff was MIA the entire time we were waiting for our food. I realize that there are staffing issues but we seen about six workers standing where the host stands. Why would the manager have six hosts but only two servers? Well it's because those servers kept standing by the host and hanging out instead of doing their job. We know this because we went looking for our waitress because my son needed something to drink. We had an entirely different waitress come and ask us if we wanted a refill so then we thought maybe our waitress went on lunch or went home for the day. But when the machine started to malfunction when trying to pay the bill we had to talk to another waitress and ask if we got double charged. Suddenly our waitresses decided to show up. (Tip time?!) A long with two other waitresses that were standing around doing nothing. I mean this sounds like a "how many people does it take to change a light bulb" scenario. "How many waitresses does it take to run a credit card?" Funny thing, not one of them actually answered any of our questions or tried to help. They just stared like they had no idea that we were speaking English too. We were going to leave a large tip but after our terrible experience we changed the...

Visit date: 03.27.24 Time: After 8pm

I am so disappointed with my visit. I have been going to this restaurant since I got engaged there in 2011, throughout the year I ended up frequenting less and less because of the rising cost and the most frequent problem was servers being stingy with the breadsticks. I haven’t visited this location in about two years or so. But since we got engaged here my husband and I thought it would be fitting to go back on our anniversary, we knew they closed at 10 so thought it would be fine since we arrived with our six children sometime after 8. We were seated right away basically with no wait, the restaurant was clean (outside in the parking lot though a roach greeted us and stayed by our car) and they sat us in the middle of a crowded dining area. Someone brought us menus and I only saw two servers serving our side though I seen about 4-5 servers in general but our side was incredibly busy but I was mostly happy with the service we received from our servers but the food was terrible quality. I ordered the tour of Italy and when they brought it out to us, the lasagna was so old and hard it couldn’t be cut through, I told the server and that I wanted another one and he seemed very hesitant. When he brought the new food back to me, the whole plate had been redone, including the small serving of fettuccini which had been fine before but now was soupy and very soft and disgusting, the lasagna was still old but I could cut it, it was inedible, everything on that plate was disgusting. I ended up trading with my daughter and she had the create your own pasta but the wrong sauce was on it so it tasted not good. 2 of my children had chicken tenders and my son’s was very well done but he didn’t complain. The servers were stretched thin but I do feel like we got the poor end of the stick when it came to quality but its also very possible that others just didn’t care. I think restaurants should stop allowing people to come after a certain time when they cannot be serviced fully, don’t say you close at ten when in actuality the kitchen is going to stop making fresh food at 9, just stop business then. Businesses will take the business but then give you poor service, with our $20 tip that brought our bill up to $200 and like I said the whole meal I could have made better at home. Our servers were the best part and that’s not saying much, no napkins at the table other than those black linen napkins your food comes wrapped in, not sure where you are supposed to put the rest of your utensils and we weren’t given spoons which was also strange….my husband and daughter got the soup and spoons were put onto their plates but three of my kids ended up needing spoons and the tongs were missing from my salad because the server said that the kitchen was closing so utensils were being put away. ...

I went with my wife to Olive garden on century boulevard in Pittsburg, California. Our waitress, Washarma, seemed like she was forcing her enthusiastic personality right from the start. We got our salad and soup but they only had two breadsticks to give us at the time. Of course more were coming out shortly. Right after that the table behind us gets a whole basket full of breadsticks. I guess they got lucky and that it was already on the way. Next our food shows up before the appetizer and we had only taken a couple bites of salad and a sip of soup. I told the waitress to take it back and throw it away and I will let her know when we're ready for our entrees after we eat our appetizer because I don't want my food re-warmed. After I told her we were ready, she went to put in the order. Not even 5 minutes later our food came to the table. It wasn't even hot. There was no steam rising from the plates of food at all. My Alfredo noodles were cold and so was the grilled chicken that they placed on top. My wife picked up a meatball with her fingers and it was cold. We told the manager that our food was sitting in the window or in the warmer, but she insisted that they had just made it fresh. I held up my end because I'm going out to an establishment that specializes in making pasta dishes and no food should come out to the table cold, not to mention I'm paying for it. She remade the orders once again, this time to a satisfactory temperature. By this time I was quite upset and full from the soup and salad and appetizer so I took the rest home. I got to give it up to one of the servers. His name is JD. He went to the kitchen and made sure that our food came out hot and fresh. I will only have him be my server...