Chipotle Mexican Grill — Restaurant in Pittsburgh

Honestly one of the worst experiences I have had at Pitt so far. I went in to get some food around 10 pm, an entire HOUR before they closed but when I got in there the FIRST thing that they said was "First of all-" What?? First of all that is not the way to treat a customer, as if he is bothering you. Sorry you have to do your job. They say first of all we are about to close. Well that is just a blatant lie because it is 10. Then while they watch me as I stand there (I suppose that most people just leave at that point) and I say can I get a burrito. Guess what???? They are out of tortillas. Do I think that is true? Maybe. Should it be true? Absolutely fricking not. Maybe I'd understand it if they sold anything else other than FRICKING burritos. So I ask them if they are out of bowls too. Lucky for me (not actually, more on that later) they say they can do a bowl. BUT WAIT they are out of EVERY topping. So instead of picking up a burrito with white rice, black beans, chicken, salsa, sour cream, and guacomole I get a bowl with a few grains of white rice and some chicken and guac. Wow. When I was ten I lost my family to a house fire. Anyway so i bring it back to my apartment and we try it and actually it is hard to swallow. The rice was so hard youd think they poured the fricking raw rice into the metal tin. I genuinely can't belive that they could even sell that. I paid like 25 bucks for something I wouldnt feed my dog. Matter of fact I don't even know if he'd like it and he eats dry kibble twice a day seven days a week 52 weeks a year. Not good looks at...

"Nagging regret" describes how you'll feel. It's Chipotle, you know what to expect: burritos, bowls, choice of filling, rice, beans, salsa, etc. But something always goes wrong here. Half the time core ingredients are missing (lettuce often MIA, mild salsa is a rarity). Even if they manage to have both types of rice that day, look closely and try to pick the less undercooked one (unless you like your rice the consistency of gravel). Sadly there is no way to tell if they decided to over-salt the food that day, but at least the half-hearted, half-scoops the employees dole out may limit your intake (only made more infuriating by the hearty scoops they award themselves when they're making themselves dinner). Forks (and even spoons) are missing so often that I'd recommend learning how to use knives as chop-sticks if you plan to eat here.

Asking for a tortilla on the side? Watch for Jedi mind-tricks. They'll say "sure", but 20% of the time it... you won't actually get it. Sometimes they'll forget it. Sometimes you'll try to remind them, but if you're too meek and mild, they'll just say "I got it" but move on to the next order. I once saw a soft-spoken undergraduate politely remind them 3 times that he asked for a tortilla on the side. He never got it; his face was filled with regret as he quietly paid and walked out.

It's proximity to the university and decent prices is the only thing keeping this location alive. I come back every few months to see if things have changed, but the high employee turnover is...

It was a cloudy Sunday afternoon, full of possibilities. I yearned for a burrito stuffed to the brim. Little did I know, chipotle would shatter my hopes and dreams of my entire week. I walked in, ecstatic, thinking to myself, what a fantastic meal this will be. “Chicken and rice please” I said, as homie scooped the rice onto my tortilla. I observed his arm during the scooping process, and there was not enough force exerted from his arm to transport a satisfactory amount of rice. Perplexed as he moved on so quickly to the protein section, I sat in disbelief, looked him straight in his beautiful blue eyes, yet showed no remorse. I might even say he was grinning. Before I could even finish my thought, he had already began rationing the chicken as if we were in a chicken drought. Last time I checked on google, the chicken industry is booming. Nevertheless, I paid my dues as any gentleman would, and walked out holding back tears. And the worst part hadn’t even begun. I unwrapped my burrito, a metaphor for new beginnings, and found a blasphemous amount of sour cream that the worker had somehow snuck in. I went so far as to use my fingers to scrape off the excessive amount of sour cream, something I wouldn’t wish on my worst enemy. 9/10 would try again, made me open new think paths in my brain and look at the world through a new lens. Thank you...