Domino's Pizza — Restaurant in Pittsfield Charter Township

Originally, I was not going to make a review, but after giving feedback inside the store, speaking to the Manager Jessica, it felt dismissive and not accountable, so hopefully this will reach Corporate/Franchisee/Senior Management instead so that other customers will have better experiences than me and my family.

I placed my order on the Dominos Pizza app, and the wait time for completion noted 12-17 minutes. I left my home after about 15 minutes, and when I arrived to the store, my order said it was ready and complete after placing it 25 minutes earlier. Here's my experience when I walked into the store:

Team Member: What's your order?

Me: My order is for Kyle, it says its complete on the app, two medium pizzas.

Team Member: I don't see that order, are you sure you're at the right Dominos?

Me: Yes, aren't you all 4910 Washtenaw?

Team Member: Yes, that's us.

Another Team Member: That order for Kyle just got picked up.

Me: (Looks over at their Pizza Board that is directed towards the lobby) It says on your board that my pizza is complete, for Kyle C.

Original Team Member: Okay, we had an order for Kyle B. that just left.

Me: Okay no problem. How long will it be for my order?

Team Member: About 20-25 minutes, we just had a rush. We are going to start it now.....

So there is a clear disconnect between Corporate, the Dominos App, and apparently the store(s). Either the store is pushing through orders to have better completion numbers, or the Dominos App is running autonomously and not in tune to what's actually going on in real time. Either way, I hope this is corrected sooner than later.

There's not enough free food and discounts that the Dominos App provides that would make me go back for this type of service. If I didn't have hungry kids waiting in the car after promising them pizza, I would have canceled the order. Someone needs to take accountability, for waiting 30-40 minutes for two pizza. Also, the receipts you receive in-store do not match up to the time the pizza was ordered on the app/email confirmation of your order. But it seems the can keeps getting kicked, as this is not my first experience with the app and store not on the same page.

Lastly, I did ask was there any compensation for waiting as long as I did, and it went in one ear and out the other with no acknowledgement (I'm laughing to keep...

Very bad experience: I ordered a cheese pizza and first time I am not at all happy with quality of pizza. I know the process ver well and wondering how QC is passed for this pizza. Bad thing is our time wasted and kids had to eat something else. Not a good experience. I usually don’t give feedback however I don’t want this to happen for another customer and kids. Hope you understand well.

I just went to return bad pizza . It was pathetic experience with the team member there (8.35 pm est shift ). Forgot about sorry or apology , OE person and another person , both of them behaved like hell. Never saw this experience from any professional store. He shouted at me to leave store. He said that This store is his property and is have to leave immediately in 5m ( was actually ordering pizza from another store) . I had to leave and order from other place. They were almost physically trying to hurt just for 10$ pizza. I have never experienced this behavior before n my whole life. So much rude and loud. I feel they need some training as a humen being not from corporate but also from their parents, how to behave properly with humens. Hope somebody reading and taking some action.

Your store violated many rules of dominos franchise businesses one of them is below.

Our Guarantee: If you are not completely satisfied with your Domino's Pizza experience, we will make it right or refund your money

Your store did not make it right on my request instead threaten to leave.

Forgot about bad quality , I don’t even feel safe in 4911 store so no more visiting your store in my life and will recommend to my family and friends same .

Dominos please watch this store for bad behaviors with customers, this might spoil your...

I am so angry and I went to the manager in person to talk about this issue. She could have cared less of course because she's following just how the company treats its guests they could care less. Domino's is running the perfect scam. I have a lot of points for rewards. Including a free pizza. And on top of that I have another deal for a free emergency pizza. When I try to get the free emergency Pizza so there is no coupon. When you order it has to be done online you cannot do it on the phone or in person and this is how I know it's a scam. The online is basically an interview and when you place order then it wants to send a code to your email and in the last 20 minutes I have six different emails with the same code telling me it's invalid they do not give you a new code. I have evidence of all of this. I showed it to the manager and like I said she could care less. I told her I was going to write a review so I can make people aware of this. There is no justice in this little scam they have and if it wasn't a scam and it was for real then why didn't she let me order in person and redeem my points. She would not and that's because I want you to do it online because it's impossible. After over 40 years of being a customer with Domino's I am through. I will not spend money to get rewards that...