Grand Buffet Star — Restaurant in Pittsfield

Yesterday me and my other half decided to go to the buffet for dinner Aftergetting out of work late we went around dinner time and there was absolutely no fresh food out. We spent about an hour there waiting for fresh food to be brought out and there was only one person working there last night. All the food was either cold dry or empty. My knew we have always been frequent customers and have always loved the food and never had a problem in the almost 10 years that we have been going there on and off, I talked to a woman about the bill because it’s over $40 for dinner and you would expect to be able to get your moneys worth and we were not able to do that. She specifically told me to not come at those hours of night because they don’t put out fresh food considering they’re open till 10 because they just throw it all the way Never mind trying to please the customers they are pretty much stealing people’s money if I was being told don’t come at this hour come at this hour and the food is better being a restaurant. They should have food out no matter what the time of day it is I had told her I did not want to pay that full Bill And all she did was take out the drinks still having to pay $40 for three dishes of food and a stomach ache very disappointed in the customer service, especially when we frequent there so much there’s not many buffets in Berkshire County to go to Waru. The only one that people can enjoy and go grab dinner after a long...

While the setting lends itself to a relatively good buffet eating experience, don't be surprised if yours fails to be that or turns into an embarrassing experience, largely due to the fact that the owners/managers are arrogant and not customer friendly. Also, If you do not come during peak hours, the food may be either dry or not refilled and don't be surprised to be ignored if you ask for a fresh refill. I am not generally wasteful by principle but I happen to avoid eating a lot of rice due to the high arsenic concentration in rice and leave the rice on the plate when a lot of it comes with other foods. Don't be surprised to be royally chewed out, as I was, if you do that. Interestingly, others have mentioned the unfriendly atmosphere and it is sensed immediately after being seated. If you leave rice on the plate, it becomes an unpleasant confrontation. Who needs that? I'll now...

It's - meh.

There's nothing to specifically recommend this place. It's ordinary in the same way that almost all Chinese buffets are (it had the same decor as places I've been that are 80 miles away - I can only imagine that food is likewise sourced like that).

It's really annoying that these places offer about 40% "American" food when the real range of Chinese food is SO amazing (can we get rid of the french fries or the mac and cheese, and replace them with two authentic Chinese dishes - it would be a great way to introduce people to Chinese cuisine beyond General Tso's Chicken - something Szechuan, or Hakka, or Hunan or even Cantonese). They have hibachi - sort of - but I wish they'd use that space for a Mongolian grill.

But if your main interest is all-you-can-eat for a low price,...