Pick Up Stix Fresh Asian Flavors — Restaurant in Placentia

Horrible experience, horrible service, horrible staff, horrible customer service. I regret ordering food from this horrible restaurant. I will never ever, ever, ever, ever eat here again. I don’t recommend this restaurant at all; Unless you purposely want to have a horrible experience. The following paragraphs meticulously explains my horrible experience.

My girlfriend and I rented a hotel room after celebrating my birthday on October 23, 2020. We had an exciting evening with family at a great venue. We traveled over 20 miles to celebrate with my family in the City of Orange. After the birthday celebration we rented a hotel room in the City of Fullerton. The following morning we enjoyed breakfast near the hotel. We then returned to our room for rest from the previous night. Now for the horrible part of my birthday experience.

On October 24, 2020 at 4:45 PM; My girlfriend and I ordered food from Pick Up Stix in the City of Placentia. The food would be delivered to our hotel room door. I asked my girlfriend to stay in the room and wait for our order to be delivered. I went to a local store for some items we needed for the evening. When I returned to the hotel room, the food was ready on the table. My girlfriend said in delight, “ honey dinner is served”. I replied “Mmmm I’m starving “. We sat down to eat. I placed a napkin on my girlfriend’s lap and sat down.

Here’s why I had a horrible experience with Pick Up Stix. They failed to include plastic ware and napkins with our order, the food taste the way way wet cat food smells, the food was cold, the rice and chow mein was dry and hard, the shrimp taste expired, the chicken was hard and taste old, the spring rolls were practically empty. This isn’t the worst part.

I gave the restaurant the benefit of the doubt. When I called the restaurant for an explanation, they placed me on hold. The employee said she would only place me on hold for a second. 7 minutes later I hung up and called back. Only to be placed on hold again. I was told by an employee that I was on hold waiting to speak with the manager. After calling again, I was told by a different employee, that there was not a manager on shift at that time. The previous employee had lied to me.

I finally got a hold of someone. I was told by an employee, who refused to give their name, that their policy specifically required them not to pack forks or napkins. “Incredulous” I replied. “How am I supposed to eat my food”? I asked. “That’s not our problem. Use forks and napkins from your house” she replied. “I’m at the hotel you guys delivered the food to. I didn’t bring forks and napkins with me” I replied. When I asked the restaurant employee how I was supposed to eat my food with out a fork or spoon or chop Stix. She told me to use my hands.

I had to drive , a round trip of 6 miles, to the restaurant that delivered our food to us just to get forks and napkins. Worst...

I used to frequent the one in Costa Mesa all the time when I lived there. All I ever order is shrimp fried rice. At that location it has always been really good. Last night I ordered from this location and I couldn't believe how greasy it was. The shrimp didn't seem fresh at all. It was really disgusting. I tried the regular fried rice dish I ordered and it was the same nasty greasy mess. It came in these plastic containers and the bottom of them was just layered in grease. What a waste of money. I ended up throwing out the whole order. Even the 2 egg rolls where greasy and disgusting. Not even edible. I will never again order from this location. And why are they delivering in those awful plastic dishes. What happened to the cardboard little boxes??I never order out and have anything delivered.the one night I decide to treat myself I was so disappointed. And sick!! Never again.. I felt sick to my stomach...

The reopening has left them lacking, I will give them another chance because the food is amazing and I've loved Pick Up Stix for over 30 years.

I am intolerant of the app and new systems. Signs up everywhere, app & online orders only. So I want time setting up the app and planning an online order for as soon as possible. After the order went through, it tells me my pick up time was 45 minutes out. Not happy.

Them while I'm waiting, 45 minutes, other people come in, order at the counter, pay, get their order and leave, while I'm still standing there waiting. Not happy.

I am disinclined to order from home or something, them drive the 15 minutes to get there, and not knowing before I order what the wait time is. Other restaurant's apps tell what the pick-up time is BEFORE one submits their paid order. I most assuredly would not have ordered had I known the...