151 Coffee — Restaurant in Plano

I was not going to post a review but after speaking with family and friends, I changed my mind. On Monday I tried 151 for only my second time ever. I got confused by the different drive thru lanes since one is the actual ordering lane and the other is an exit but they are right beside each other. Before staff even noticed, I realized my mistake and was actively trying to fix my car to not block the exit. As I am in the middle of doing this a staff member with a calf tattoo storms up to my car to let me know I am in the wrong lane. I apologize and let her know I was confused but realized my mistake. She says it’s okay but her tone does not match that statement so I apologize again. Then she says the same thing with the same tone but keeps going as to why my mistake is so horrible and that I am in the way. At this point I am extremely embarrassed and anxious so I just keep apologizing while still actively trying to adjust my car. She storms off then another girl with short brown hair and a tie dye shirt comes to take our order. She is already giving us an attitude and seems annoyed that we needed to look at the menu. I assume she’s frustrated because of my drive thru mistake and try to ignore it. Then she tells me to tap my card and I tell her it’s only chip. She ROLLS HER EYES AT ME! To make it worse I forgot to turn my card on so it declines and she gets even angrier at me as I’m turning my card on, eventually she just scoffs and tells me to pay at the window. The window staff member seems annoyed when I hand her my card. Then the short brown hair girl makes a point to turn from the car she is taking an order for and glares at me as I leave the parking lot. I understand it is frustrating when customers make dumb mistakes but I didn’t expect to be treated so badly at 8:40AM by a coffee company who is known to be fun and kind! Another thing that prompted me to leave this review is that others have also been berated and badly treated by staff for similar issues. Extremely disheartening that this is the standard of treatment for new customers. Everyone makes mistakes and I really don’t think a simple lane mistake that someone is apologetic about and actively trying to fix was worth being treated so awfully. I guess staff here is trained to berate and be rude to customers when they feel the customer is not...

Here I go again trying another coffee spot. For some reason I had high hopes but they have let me down….not once but twice. I ordered the white chocolate macadamia latte and the snickers latte. Either of which did not taste like what they are described as. The white chocolate macadamia coffee was lacking the actual macadamia nut flavor. The snickers latte tastes like a hot chocolate. I question if I even got any coffee in it. They have an outside patio -like seating area but don’t get it twisted, you can’t order out there even though it looks like you can. All orders are taking via drive thru. One good thing is they do have restrooms and they are kept clean. Service was almost nonexistent…I didn’t know you couldn’t order in the patio area even though there was a menu and a door where the staff could come out and take my order. No one even came out to let me know orders are only taken via drive thru. Instead I had stares…eventually I got in my car and went through the drive thru and that’s when the same staff who was staring at me awhile ago is walking to me with a pad to take my order and didn’t mention a word about it. I’m not upset but, I think if others were to make the same innocent mistake of waiting to order via the Have patio, someone should come out and let them know. Food for thought. Anyways, I say, try this place out for yourself, don’t just take my word for it. Hopefully y’all will have a better experience. Till...

If you want counseling, come here - if you want coffee go somewhere else. When I suggested to Morgan (I think that was the drive through order taker's name) that she give the car in front of me a menu as they took over 5 minutes to figure out what they wanted, she said she had to take care of everyone, not just one customer - meaning me. She said he had been there before so doesn't need a menu. She again told me they can't just help one person. Well, I am a regular too and don't like sitting in the line with one person in front of me taking over 5 minutes while Morgan waves her hands in front of the menu describing every item. Then, her card reader didn't work so I had to go to the window to pay. As I drove away, I noticed she was waving in front of the menu board again with the next customer. Usually, they are faster and usually I would have called the manger about this, but there only the corp # on the site. HR just needs to find a better match for...