Baskin-Robbins — Restaurant in Plano

The Ice cream tasted old. Ordered Rocky Road ice cream but it was missing ingredients or just wasn't mixed well. Price of product on the high end. We went to grocery store and for the same price we bought each a tub of our favorite ice cream and went home. We Loved coming to Baskin-Robbins for their dollar scoop Tuesdays but not sure if we will be back anytime soon.I mean, they can't go wrong with scooping ice cream. Just need to work on customer service. The man who works there isn't warm and friendly the 2x I was there. I ordered my stuff and he acted as if he didn't want to be there and I was I was inconveniencing him. You can go there for the ice cream treats, etc. Just don't expect any warm and fuzzy feeling or any Texan...

Lost in translation

I ordered a double cookie sundae which comes with three warm cookies, two scoops of ice cream, and one topping IN A BOWL. Instead I get the ice cream and cookies wrapped in cookie paper. I was confused but went along with it. When I inquired about my topping the lady who made this catastrophe of a sundae whispered to the cashier, "Charge her for the topping." Hearing her say this I asked her why would she charge me for something that came with it and pointed to the menu. The whole experience was frustrating and left me very dissatisfied. I am very articulate so if there was a misunderstanding in my order it should have been repeated and I would have gladly corrected it. I do not plan on visiting this...

Ice cream is great. Service was not so great. The Asian lady working seemed as if she wasn’t in a great mood. Didn’t receive a welcome or anything. When it was time for me to order she just stood there looking at me until I spoke. She also coughed and wiped her mouth without washing hands. Also played with hair around open ice cream. I asked for pralines and cream and she gave me buttered pecan. After I told her it was the wrong ice cream, she huffed and put the cup on the back counter and fixed the correct cup of ice cream. After she finished she put the ice cream that was sitting on back counter for a few minutes back into the ice cream container with the others. Needs proper training on sanitation. Will not be...