Baskin-Robbins — Restaurant in Plano

This used to be our favorite store, but recently, the owner changed in early 2024, and the new owner/management is not good. We bought a cake for a birthday which say vanilla + chocolate, but it turned out to be vanilla + vanilla.

When we asked the store about their mistake, they made stupid arguments, saying you should call us when you find out which store will be open at midnight. You should bring the cake back once you cut it, and in a moment of celebration, one should pack it back; it is ridiculous. Yes, we got back half of the unused cake as proof as they were not ready to believe the pictures we took.

We finally got the refund, but missing trust in the customer and accepting the store’s mistakes was nowhere near what...

The first time I came to the store, I found really nice girls that hosted me and dad very well. We got to taste most of the flavors and explore. BUT I came to the store today and found an older lady who seemed very bothered when I was trying to pick the flavor I wanted to get which made me very uncomfortable. I then asked her if I could get two different flavors and she refused which really made me upset because she would have easily given me different flavors. I was so unpleased with her service and I don’t even think I would be able to go back to the store with what she did. The milkshake she made too was...

i have never been so in love with a place. i literally come like AT LEAST 3 or 4 times a week and get a peanut butter chocolate shake every single time. best thing I’ve ever tried in my entire life. it’s all i can think about sometimes I’m not even joking it’s just so good ugh. i went tonight and these 3 girls were working & idk the girls name but the shake she made me was the absolute best one I’ve ever had in my entire life i wish i would’ve gotten a medium cause i cannot get over how...