Mama's Pizza — Restaurant in Plano

Let me start by saying we usually love Mama’s pizza. We order a pizza (exact same combo ) every week for pickup. I started ordering when I arrived a couple months ago because it would be lukewarm by the time I got home. I live 4 min away So today I ordered my usual. I asked the guy taking the order to please make sure my olives were on the side this time. Last time I didn’t receive them. He said ok. When my order arrived, I asked for two Parmesan. He gave me one. I asked again and he gave me another. The entire interactions with him, he never smiled and basically seemed to be annoyed at everything I asked. When I gat to my car I checked my pizza. No olives on the side. The jalapeños that were supposed to be in half the pizza were a total of 6. Five of them on 2 slices. I returned to be totally ignored while he finished ringing up another customer. My pizza getting colder and colder. I told him about the olives and the jalapeños. He went to the kitchen then returned to wait on someone else. Never apologizing or even letting me know someone else would bring my olives. When she did she threw the olives on the counter and tried to leave fast. I called to her and told her I didn’t get extra jalapeños. Can you guess what she did??! She opened my pizza to check and see if I was telling the truth about the jalapeños! She saw the pizza and returned and brought me more. Never apologizing either. By this time my pizza is not hot anymore. We all know what they say happens when you complain too much, so I wasn’t about to When I arrived no one was at the counter, in line, etc. They were slow. 6 pm as usual. By the time I left it was starting to pick up but not as busy as in the past. Also a Monday. I have to say this was the worst customer service I’ve experienced anywhere. And I’ve been a weekly customer for months. The cashier has never been very personable. The woman has. I don’t know what problem they were having today but I didn’t deserve to be treated like that So delicious pizza or not - I do not recommend...

We have been to Mama's Pizza a couple of times now (2130 W Parker Rd, Plano). This is the Best place for a Buffet Pizza. Very good and reasonable price. We have been to Ci's as well, but Mama's Pizza scores over Ci's in terms of taste and quality.

There are several choices for Non-vegetarians, but not many for Vegetarians. The choice is limited. But, the staff is very kind and would take special requests for veggie toppings and would inform us as soon as they have a Veggie pizza ready.

Pizza-Crust thickness was perfect and as we desired. Fresh and Hot. Melting. Quality and Taste has been consistent every time we have been there.

Nicely stacked Salad bar - variety of choices, great toppings. Quite a few choices of sauces to go with the salad. To add to this - they also have the Hot, delicious, cheesy Cheese Bread / Sticks in the buffet. We also have the Cinnamon Rolls, and Pasta with fresh-made Marinara sauce.

What else can you ask for ! Great Value for money ! Approx $10 per person with All-you-can-Eat Pizza buffet and Drink !! We were a family of 4, and we ended up spending not even 50 bucks altogether !

With all the crowd, the only improvement I would recommend is in terms of their interiors and space. They need a more bigger space and more room within, for people to move...

I've been coming to this Mama's pizza location in Plano since it opened. I encountered the WORST Customer service from the manager with the purple hair. They messed up my order and she didn't even apologize and gave me major attitude acting as if I was going to make a scene and I purely came back inside from checking my order and seeing it was incorrect. I asked them to remake it asap and she got on her high horse thinking she was all that and was looking to start a brawl with me. Who does that?! I walked away. She needs to check herself and leave her bad attitude at the door before working! As long as she continues to be employed there I will NEVER return. I've lived in Plano 50 years and never encountered such crappy customer service from this staff at this location before until today. I also wanted to speak to her boss and was told I could only email that person so I did a never got a response back from her boss either which I assume is the owner. Very Bad and disappointing experience and service all around. The kid working the front was nicer than the manager who thinks she's all that! Very immature...