McDonald's — Restaurant in Plano

If I could give this McDonald’s zero stars, I absolutely would.

Let me set the scene for you. I pull up, ready to place my order I start talking,when suddenly the manager—yes, the MANAGER—starts taking someone else's order who came AFTER me in the other lane. Um, excuse me? Since when do we skip the line in the fast food hierarchy? After three painfully awkward minutes of being blatantly ignored, I finally tell them I’ll pull up to the window

I’m thinking, "Alright, maybe she’s having an off day," but no, it gets worse. I pull up to the window, expecting professionalism, but instead, she interrupts me again to take the next car's order WHILE I’M MID-CONVERSATION. Like, girl, multitasking is cute, but ignoring your current customer for the next one is not a skill—it’s just rude.

So, I politely (but firmly, because I’m no pushover) ask her, “Are you seriously the manager?” And surprise, surprise, she says yes. I let her know her behavior was unprofessional and absolutely not what I’d expect from anyone in customer service, let alone a manager. Her response? “I’m sorry, here’s a medium water for free.”

Now, let me pause for dramatic effect. MEDIUM WATERS ARE ALREADY FREE. Like, is this a joke? I ask her to upgrade it to a large water as a bare minimum apology, and she has the audacity to say, “No, you’d have to pay for that.” Are you kidding me? Sis, at this point, just hand me my sad, free water and let me leave with what’s left of my dignity.

This is hands-down the worst McDonald’s experience I’ve ever had, and trust me, I don’t have high expectations for fast food. Customer service can make or break a business, and guess what? Y’all are broken. This was my most convenient McDonald’s, but I will gladly go out of my way to avoid this trainwreck of a location from now on.

To the manager who made this mess: I think she said Maria? Some Mexican M name, (I’m Mexican btw… this women doesn't represent us)Sweetie, if you can’t even handle waters and basic customer respect, maybe management isn’t for...

Absolutely no.

I accidentally ordered from this location on the app, I called immediately when I realized it. The man rushed me off the phone. Telling me he can’t cancel it and that I can cancel it on the app. Which I had obviously already tried to do.

I called back got no answer.

Called back again got a busy signal.

Called one last time and a lady answered, as soon as I explained what was going on, she ended the call and I heard the busy signal.

So I had no choice but to drive to the location in an effort to cancel the order, at that point I didn’t even want the order to be honest bc of the poor customer service I received. Get there the man telling me he don’t see the order. So we going back and forth and he’s taking no accountability for the fact I’m the customer and I placed an order on the app for the company he works for . He wasn’t trying to help other than showing me he didn’t see my order.

( Forgot to add I had place a pickup order for the parking space, after 10 mins of no one coming out with my food after I checked in that’s what made me go in)

I’m like once I place the order I’ve done my part, how is it on the customer to do more than what’s within their ability to do.. after 10 mins of back and forth he finally finds the order and asks if I want it. Bc I was trying to get lunch and get back to work I went ahead and accepted the order. But by far my worst experience to date at any McDonald’s. The one near Home Depot and Hobby Lobby on the other end of West Park Blvd is much much better. It’s my preferred location. Service and food always on point. The staff here is rude af. And they don’t know how to work mobile app orders , the order has to be pushed through through their in store system, once the order is placed from the customers end and we check in via the parking space or drive through our part of the process is done. They are slow in the head at...

My family stopped by on our busy Sunday to grab some burgers. We brought the food home and when my husband bit into his burger, he got a mouthful of paper. He went back to the facility and while he was on his way, I called ahead to speak with the manager. After 12 calls back to back, their manager, Marlin, finally answered the phone. I explained the situation and he ask if we could come by tomorrow. I told him no, my husband was on his way there. When my husband arrived, he asked for the manager and was told "he's busy." I called again and ask Marlin to go to the front as my husband was there. He refused to give him a refund and kept asking if he could come back tomorrow because the supervisor would need to be involved. I called my husband and had him put me on speakerphone and I gave Marlin and everyone else listening a loud speech. Marlin still refused to issue a refund. I had my husband hang up with me and start filming and let them know we would take this to the news. In the meantime, I called the Coit Rd. store and informed their manager of what was going on. Their manager was very helpful and called Marlin to ask that he issue a refund. Over an hour later and my husband finally got a refund. Worst...