Raising Cane's Chicken Fingers — Restaurant in Plano

share my recent experience here and it was far from satisfactory. I visited your restaurant during what seemed to be a relatively calm period, and unfortunately, I encountered a severe lack of customer service from one of your managers, Hannah.

The issue arose when I placed my order and experienced a problem with your payment system. Despite the transaction going through successfully on my end, Hannah insisted on charging me twice for the same order. When I brought this to her attention and showed her the proof, she displayed a disinterested and irritable attitude. Her demeanor seemed to imply that she was bothered by the situation and unwilling to address the problem appropriately.

To make matters worse, Hannah's unwillingness to apologize for the inconvenience added to my disappointment. As a customer, I expect a basic level of courtesy and acknowledgment when issues arise, but this was completely absent in my interaction with her.

The lack of professionalism and disregard for customer satisfaction exhibited by Hannah was highly concerning and left a negative impression on me. In a fast food place that thrives on providing quick and efficient service, her attitude was disheartening.

I understand that everyone has bad days, but this should not excuse the absence of common courtesy and customer-oriented behavior. My experience with Hannah was nothing short of disappointing, and it has left me hesitant to return to your...

Last time before today’s visit I drove through this location and ordered some food and the box combo was one of them, I was thinking about ordering extra toast but decided not to, to the food to my home and they didn’t give me the toast that suppose to come with the box combo. That made me very upset and ruined my entire day. Today I went back to the same location and told them about this situation they kept silent as if they saying ok whatever, I told the cashier are you going to make up For what you have done to my bad food order, she called her supervisor, the supervisor came and started to continue taking my today’s order with weird face, I told here what happened she said ok do you want your toast. I said that’s it just a toast no other things to make a happy customer, she said “No just a toast do you want it or no” I told here No you can keep it. Then I paid for my today’s order that was $17.56 I haven’t visited cane’s since that bad visit, it was a few months ago, and they have lost a good customer, but I visited Cane’s today because my wife wanted some food from cane’s. To people working in cane’s you have to put your customers in the top, so we can put you in the top of our choices. You have lost me as a loyal customer, and you will keep losing customers if you stayed taken money from customers and don’t give them what they...

Canes I want to start off by saying I'm sorry! I went through the drive through last night and as y'all handed me my food you told me y'all ran out of coleslaw and gave me fries instead. I rolled my eyes a little and acted slightly passive aggressive as I left (mainly because if I wasn't getting coleslaw I'd have just gotten the 3 finger combo instead of the box so I'd rather have the price difference refunded than more fries). I'm not sure if the employee noticed my response but if they did, I feel terribly guilty for my reaction even if it was subtle. I've worked in food service for 10+ years and know what y'all go through on a regular basis. Anyways, I got home and realized y'all close at midnight and I pulled up at 11:58pm. I just moved to the area and where I lived before all the Canes near me closed at 1 or 2 am so I had no clue I arrived so close to closing. If I had realized your hours I would never have visited so late or been annoyed that y'all ran out of a menu item when it was literally closing time. So to whoever was working the window last night I apologize! Y'all are hella cool and my boyfriend goes there often and has never had a complaint. Keep up the good work team and thanks for the late...