Schlotzsky's — Restaurant in Plano

I am taking the time out of my busy life To let my fellow Plano neighbors know about an unfortunate experience that I had recently at this Schlotzskys restaurant. Now I love Schlotzskys sandwiches. They taste great in every way, but unfortunately I'm not giving this review because they have good sandwiches. I'm doing this review to let others know what happened When I decided to take my wife who is 6 months pregnant and my 6 year old son to have a late lunch.

We got to the restaurant around 1:00 p.m. We hadn't had Schlotzskys in a while and we all had a decent appetite. We were delighted once our order was ready and we were really enjoying our meal. We were getting to a point of satisfaction, but decided to enjoy a few more bites. Then all of a sudden my wife is chewing on her brisket slider and bam. She felt something hard against her teeth. She made a noise of shock as she took this hard object out of her mouth. Guess what it was? A staple! Now I don't know about you but who in the world would expect a staple to be in their sandwich? My concern is that this could happen to someone else.

This could have been my six-year-old eating the sandwich. He could have swallowed it and choked on it and died! My 6 month pregnant wife could have swallowed it and choked on it and died. I could have swallowed it and choked on it and died. The next customer could have swallowed it and choked on it and died. Any of us could have ingested this non biodegradable object, gotten ill and died days, weeks or months later and no one would have known the difference and it's highly unlikely that a Doctor would be able to diagnose why one of us were having digestion or other health problems.

Praise GOD & the LORD JESUS CHRIST for supernaturally protecting us on that unfortunate trip to Schlotzskys. Please chew your food well folks. There are a lot of careless hazardous people out there preparing our food these days. The only reason we didn't consume this staple is because we chew our food extremely well. Now I have to admit that I haven't always chewed my food well but I do now and I wish I had practiced good eating habits at a much earlier age in my life. Knowing what I know now I swear by it. As we come to the end of this review I'd like to say if you've never accepted JESUS CHRIST as your LORD and SAVIOR do it now. GOD doesn't guarantee us tomorrow but he does guarantee us everlasting life through his one and only son JESUS CHRIST! If you work in the food industry, please be careful with people's food. You could kill someone by negligently allowing a staple to some how get into the food...

I go to this Schlotzsky's location every few weeks, not just for the high quality of the food or the cleanliness, but for the manager Emma. She's an absolutely lovely human being. When you walk into the establishment, she initiates a completely different atmosphere than 99% of other restaurants. She's friendly, inviting, helpful, and such a pleasure to speak with every time I go to this location. There's actually a Schlotzsky's closer to my home and yet I drive the extra distance because of the environment Emma creates. Not only does her bubbly personality uplift customers, but it's VERY apparent that she emits that positive attitude onto all of her coworkers. Everyone employee seems genuinely happy to work there, which I've never encountered at another restaurant, and dedicate to Emma's radiance.

One example of how Emma goes above & beyond to take care of guests is that one time I was telling her about my difficulties with ordering ahead, and she said, "Oh, just call the store before coming in! I'll happily take your order over the phone!" which was such a shock to me since most customer service employees would never offer such a thing so genuinely.

I typically never feel the urge to review a restaurant, so please understand that I'm not sharing this information lightly. If I personally could award her with employee of the...

Wow, where to begin with this location. I ordered a Medium Texas Schlotzky's with chips and a water. I was asked if bottled water was fine and I replied that a fountain cup with water was fine instead.

I pull up to the window to pay and I'm handed a kid size 8oz cup with water. I ask for a larger cup since I ordered a medium combo. I am then informed that my order was not rung up as a combo, but more expensively as each item separately charged. I was then informed that this was because I requested a fountain cup of water rather than a bottle of water.

As if that makes any difference. I can go to any other sandwich shop or restaurant and they can provide me a fountain drink cup of water and charge it as part of a regular combo. The employee admitted that the policy made no sense, but she did not offer to replace my drink with a bottle of water and re-run the transaction as a combo to lower the price to what it should have been.

So I'm given the medium fountain cup of water which is 90% ice and the lid isn't properly secured, so as soon as I lift it, it begins to spill. The sandwich bread is stale and overtoasted, feels like biting into a brick.

Oh well, at least the BBQ chips were fine.

Seriously disappointed in the poor quality of food and service. Save yourself the trouble and find a better nearby location...