Starbucks Coffee Company — Restaurant in Plano

Aurto was by far the worst experience I have ever had with Starbucks! I went in ordered $30 worth of drinks he said the terminal wasn’t working I offered to pay cash he said they could not take my $50 bill opened the register and laughed saying go get change from cs I asked him why he could not break my $50 when he just laughed and showed me he had plenty of change. He was more interested in playing with another customer and another employee. I wanted to make sure my card wasn’t charged and he questioned me on it. I come here often but the service today was awful. Aurto should not be in cs as he does not know how to handle a customer. Did not want to take my money bc he didn’t want to do his job. Then turned away two more customers after me with the same excuses and laughed and talked bad about them in front of me. Starbucks your business is CS please train your employees to be more customer friendly and take pride in their appearance especially when handling food. Not a good look!!!😩 extremely disappointed...

I used to go to the store often because it’s so close to my house, but I will not anymore if I can help it. Their espresso machine keeps breaking - I swear it’s out 30% of the times I try to go here. Today, I couldn’t get my latte, so I ordered a Pike roast in my own cup (trying to reduce waste). After I ordered and was waiting, they told me it would be 5 mins for the coffee to brew, so I waited. After a bit, they set a standard cup out without saying a name. A few minutes later, one of the baristas looked at me and said “this is yours”. I asked him where my cup was and he looked around, found it, poured my coffee from the paper cup to mine, and gave it to me. I’m so disappointed, this ruined the whole purpose and he did not apologize. There are nice and friendly baristas that work here, but the ones that were there today seemed half asleep. Not a good start...

Sunday afternoon around 4:30- 5Pm the laziest woman who couldn’t even hear our order which we had to repeat probably because she wouldn’t take her airpods out made us by far the worst drinks i’ve gotten from starbucks and also made the drinks wrong in, albeit, minor ways that would’ve been fixed if she had TAKEN HER...