Taco Bueno — Restaurant in Plano

If I could give no stars, I would.

(TLDR: Had a very bad experience with a woman supposedly named Ashley (older white lady who has a similar look to Darlene in ozark) that involved her shouting at us at the drive through, being confrontational, rude.. and then taking up our time and gas to have to drive home, and back again when she messed up the order just to have her be even more rude, unapologetic, and charge us to get the right order we should of gotten to begin with. Don’t give this location your money, go to the one on Jupiter.

[UPDATE: Also gave my husband food poisioning.])

When my husband and I arrived we asked for a moment to look at the menu. Maybe 15 seconds passed and we had someone repeatedly yelling at us when we were initially told to take our time and let them know when we were ready (nobody was behind us).

When we were ready, we said hello and a lady, who we now know was named Ashley (red outfit, older white lady, looks similar to Darlene from ozark- I include the physical description in case she lied about her name), responded extremely rudely. From that moment we should have just went somewhere else but it’s my husband’s last day here for a while (ldr) and taco bueno is a favorite of his so we placed an order anyways. We got our food, and went home.

When we got home, he realized they got his part of the order wrong and also didn’t give us a receipt. We tried to call twice but no answer, so back to the restaurant we went. When we arrived (about 2:11pm on May 3), Ashley was unapologetic, made excuses in which she tried to blame us for her mistake, and then charged us for the “difference” in bean burritos and beef burritos… after we had to drive home and back (with gas prices the way they are now). Based on google, she overcharged us… but whether or not that’s accurate, that isn’t even the point.

Ashley is a very rude, confrontational woman who seems to be taking her unhappiness out on customers and rushes them. She should NOT be working directly with customers. I will not be returning to this location any time soon and if I see her there in the future, I’ll give it another year again. My advice is to go the extra distance to the jupiter location that is rated slightly better than this one, doesn’t have any rude, unhelpful, unfriendly employees- and is more easily accessible/less run down looking.

Update: on top of everything else, this location gave my husband food poisoning right before he’ll have to get on a...

I've been eating Bueno since the 80's. One of the few and extremely rare places that have been consistent with food and service, except this location. This has got to be one of the worst fast food locations of all fast food locations in the DFW area.

I recently moved to the area and this is the only Bueno around. I've been several times, and they are NEVER consistent. I never get the hot sauce I ask for, I NEVER get my receipt, the food quality is ok one visit and horrible the next. The service is just as bad. One visit they are nice and friendly, and the next visit it's like you are harassing them because they actually have to DO something for a living.

I go to work in the opposite direction, but I wanted some breakfast burritos from Bueno. I went to this location about 9:30am and it was closed!!! No lights on, no cars in the parking lot. I thought maybe this location isn't open in the mornings, so I checked online, and yes, this location is supposed to be open in the mornings.

My last visit WAS my LAST visit to Bueno. I went through the drive thru and ordered a $4.00 special. The girl never told me how much it was, she just said "pull around". I had my money in my hand and she opened the window and grabbed my money, never said a word to me. Gave me back my change then disappeared. Never even had a chance to ask if she was charging me the sale price. She finally showed up, stuck the bag out the window, I was barely able to grab it in time, as she let it go as soon as she stuck it out the window, and then disappeared again. I never even got my receipt!!!! When I got home, my order was not anything closely resembling what I ordered!!! Since my order was screwed up, I got online to look at my bank account, and I was charged FULL PRICE for an item that was on sale that...

It used to be you could throw a rock in the North Dallas Area and hit a Taco Bueno. Over the last few years this beloved restaurant that I have been going to for over 28 years has ultimately declined. With all the problems Taco Bueno Corporate has had in recent years, this one little restaurant has survived the cut backs, closures, when steak items were taken off the menu, and even the change in both the famous queso and shredded cheese. This Taco Bueno was my nightly refuge as a teenager and was there for me as young adult in grad school when I had to dig in the car seats for change to afford a party burrito for dinner. It has been there for me in good times and bad. I do not blame the staff for the decrease in food quality, for over the years they have been nothing but friendly and very helpful hence the two stars. That being said, the food has took a serious turn for the worse. The pico de gallo looks like the left over kind found in a supermarket bargain tray. It has such an acidic taste its hard to differentiate the ingredients used in the rest of the food. The tortillas are just nasty now and the chicken has taken a nose dive. For some reason I cannot fathom, the food stinks like a locker room. Again I do not blame the staff of this establishment but the Company for supplying them with such rotten quality ingredients. It is my hope that Taco Bueno gets it together while they pull themselves out of bankruptcy and start providing us with the quality of food that gave them the following it once had, or this once loyal customer and his family will never be...