Charleys Cheesesteaks — Restaurant in Plantation

I didn’t get blueberry lemonade. Uber driver handed me 2 other drinks that were in cup holder. When I pointed out missing drink, she immediately said that was all she was given by restaurant. She offered to go back and get it if the restaurant says ok: this made her credible especially seeing how the 2 drinks that NORMALLY went with combo were nearly in holder - it’s the extra MORE expensive drink that was missing. I called restaurant and talked to JULIE who 1. Blames uber driver because “the preparer REMEMBERED “ making drink. She told me that I could DRIVE THERE TO PICK UP DRINK THAT UBER FAILED FO BRING ME. I couldn’t believe this crazy woman thought that was a GOOD solution seeing that I Paid to have a drink that could be given FREE for me to waste my gas to pick up just a drink !!! I just paid over $31 & this Genius wanted me to spend money & energy to come up and get what I was supposed to have GOTTEN ALREADY! I told this her that I will be in that area tomorrow and a fair solution would be for me to come in get the drink & a sandwich....this stingy cheap no business woman - refused that! I asked for GM AND SHE REFUSED TO GIVE ME THAT NAME SITING THAT ITS UBER EAT FAULT. I hung up. The rest of the food was below standard also. Usually when I go in, I have plenty of meat with plenty of teriyaki sauce. This sandwich was skimpy on meat and could barely taste the sauce, which ultimately means that these jokers didn’t give driver the drink - I’m done with this store and I ADVISE OTHERS TO DO THE SAME - waste of money and they have NO OWNERSHIP OVER...

There were 2 people ahead of me when I joined the line. When the first two people in line approached the counter, the cashier said something and they walked off. When i approached, the cashier told me they are only taking drink orders. It was 825pm. I asked her if they stop taking food orders before they close and she replied with an attitude stating, “we are closed”. I went to Panda Express and ordered our food but my mom wanted the lemonade from Charley’s. I told her I’m not going back because of the cashiers attitude but she can go if she wants to. My mom went to order a “drink” but was told they are closed. It was 835 by this time. I understand that staff may want to leave when the mall closes but the cashiers attitude was unnecessary. She acted as if it was 8:57 and customers had the audacity to want to order food. Interestingly enough, I checked the hours on Google and it said closing SOON at 9pm. I don’t argue with people preparing my food so we just settled for lemonade at...

The lady Shift supervisor today “Colleen” around afternoon time was very disrespectful and have a snotty mouth not only towards 2 customers but i watched her disrespect the young lady that was working with her as well as the young lady trying to handle a customer that she seen waiting in line the shift supervisor comes an start yelling at the young lady for not doing something as “washing the container” but the young lady was tryna explain she was handling me in the line an after she handled me she wiped it down the shift supervisor “Colleen” continue to be rude towards the young lady gets mad an tell her “i don’t care you can clock out and go home” that was very unprofessional infront of customers another issue i seen was both shift supervisors arguing the 2 customers down about what they want on there sandwich i contacted HR because that’s not the first time i seen her be disrespectful an rude...