KAY Jewelers — Local services in Plantation

After speaking to the corporate office, my fiancé and I felt we still needed to post this! Just so you know, make sure you have the Kay's employee print out sheet for every inspection and keep it on file. By the looks of it the company feels it's "Our" responsibility to keep record because their employees do not do their part! I took my engagement ring into Kay's in Plantation, Florida inside the Broward Mall. Since the day, I received my ring it has been my prize possession! I have taken it in every 6 months to be inspected as they made it clear it was necessary for the warranty to be valid. I took my ring on Wednesday, 2/22/2017 around 7PM to get the stone replaced AGAIN and to get my wedding band sized because I'm getting married in a few months. After handing my ring over the woman said she had to speak to the manager, which I thought was strange. She then informed me that she would do me a "favor" and replace the stone. I didn't understand as I was just there getting the same stone replaced on back on 12/27/2016? She said the computer didn't show that I had brought the ring in and without tangible documents my ring wouldn't be covered under the "warranty" that it was MY responsibly to bring in my paperwork, isn't that why we have computers? Anyway, Every single time I took my ring in for inspection the employee always asked me for my information then went to the computer did whatever as I can't see as he is behind the counter, does the inspection, cleans my ring, compliments it and sends me on my way. I of course thinking all was fine. As I mentioned earlier this is my prize possession so I made sure to take it in to keep the warranty ! Apparently, if the computer says I wasn't there then I wasn't right? So lucky me I happen to have the receipt from when I got the stone fixed just this past December. So that "saved" me. One woman just kept antagonizing my fiancé' after making a HUGE scene the manger told her to stop, she then reluctantly started the paperwork. Now here's what in my opinion is the worse part. As most women we have no clue what our partner pays for the engagement ring and as I look down, there is a sheet she handed me that has in detail the price for the engagement ring and the wedding band?!?! I mean how could I not read it when she had it with the paperwork she just asked me to fill out! I started crying immediately! I did not want to know. He spent SO much ! As a tear ran down my cheek, I looked at the woman and told her I thought she should have used a lot more discretion with that paper. She looked at me without an ounce of compassion and said she HAD to write it? Really? Why? No other receipt I have ever gotten had a price on it. Now my rings are sent away AGAIN for 2 weeks. I am seriously upset with Kay's staff and their lack of professionalism. I should have just taken my rings and come back another time, not sure why but we didn't. In addition: This morning I called the store to check and make sure my ring was sent out for repair. So when the woman picked up the phone I asked to speak with the manager and as the manager picked up the phone her exact response was "what do you want"? This manager happens to be the women we had had the issue with the night before! My first instinct was, "wow how did she know it was me?" Then I remembered this was just her unprofessionalism as it seems she just speaks to everyone in that manner. Needless to say I will only return to that location to pick up my ring. After that, I will NEVER return to a Kay's Jewelry and will advise everyone I know to...

We purchased our wedding rings at Kay in 2006 and have had horrible experiences with the warranty issues from the start. Kay started taking gold from my ring so much so they had to and up making me a new ring. Once the new ring, they still made the ring much slimmer than what it originally was. Kay ended up paying me back for the ring (which was the correct thing to do, in my opinion). They kept the warranty on the rings even though the ring was not the same ring. Every time we take our rings in for inspection, the inspections come back fine, but when we send them in for cleaning, the finish is NEVER the correct finish so we have to send them back to have to finish corrected. Last year, when they were sent out, Kay, once again, started taking gold out of my ring to the point is was so thin that it would bend. I complained once again and they told me they were not interested in resolving the issue. The ring was NOT sent in for sizing, just cleaning. Tell me how one ring goes from being thick and heavy (one of the reasons we picked these rings) to now being so thin it bends when I put it on and take it off. All I asked is that they put the gold back on the ring to match the weight of the other ring and they refuse. They...

My experience here was nothing short of amazing, Karen really went above and beyond to help me. I went in looking for a specific necklace for my girlfriend that I saw online, Karen scoured the cases as well as the back to try to find me what I needed. In the end they wound up not having my item but Karen didn’t stop there, she called up the closest store that had it and spoke to them on my behalf asking them to set it aside for me. She was super sweet super nice and instead of trying to selfishly get a sale, she pointed me in the direction of another location that had what I needed because she knew I needed it asap. This is what all retail places need to strive for, to be like Karen. Someone who understands what their customer needs and does everything in their power to help them. I 100% recommend this store for your jewelry needs and make sure to...