Taco Bell / KFC — Restaurant in Platteville

I went a couple months ago and ordered Taco Bell and kfc. My boyfriend got a three piece tender meal and they gave us two tiny pieces of bone in meat. They also forgot the sour cream, and queso I paid for. Then I went yesterday for Taco Bell, because the kfc side was closed I guess. I had a group with me so I went to the lobby and the door was open, and they looked at me weird and said “the lobby’s closed” there was no sign, so i don’t know how I was supposed to know that. Then we went to the drive thru to order and in the middle of my order the lady answers the phone and doesn’t respond for five minutes. She then comes on again and makes me repeat my whole order. (I don’t know why she was answering the phone considering I saw several people in there when I walked in) I tried to order a fruit punch freeze because it was on the sign and she gives me attitude and tells me “we don’t have that” I told her it was on the sign but okay. Then I told her I have another order, (there was four of us in the car, and the whole reason we wanted to go inside was because we had separate orders) she then says “we’re really busy and we don’t usually allow more than one order” there were two cars in-front of me there was no way you were that busy and if your lobby is going to be closed you should absolutely allow more than one order. So I told her to just cancel the order and I left. No one should be spoken to the way I...

Only giving one star because I'm not hungry anymore. I pulled up to the drive-thru on 5/17/2019 a little before 11 and was immediately reminded that they were getting ready to close in 8 minutes. No "welcome for stopping" or "can I take your order?". I asked the lady who was taking my order to read it back to me because I wasn't sure she got everything. The employee was extremely rude and read back my order with a snotty attitude. When I got to the window I waited for about 6 minutes before anybody took my money. While I was waiting at the window another vehicle pulled up to the drive-thru. Again, the employee never welcomes the customer but instead reminds them that they are closing in 3 minutes. Is this how Taco Bell trains their employees? It is a very uncomfortable, unwelcoming feeling when spoken to in this matter. I've been to many Taco Bells in my lifetime and a frequent to the Platteville location and this was by far the worst experience I've ever had. When I got home I noticed my chicken quesadilla was only cut in half, not the way it's usually done which shows your employees truly do not care or just plain lazy. The lady who took my order didn't offer any sauce and threw away my reciept before she gave me my order, no thank you or nothing. Very dissatisfied with the Taco Bell of...

Personally, I am giving this Taco Bell location a better star than what its worth. I have gone numerous times, live in the area, and every time the staff cannot figure out my order of extra sauce on a quesadilla and no lettuce on the tacos. I have even gone as far as saying I am allergic to lettuce, and they continue to put it on the tacos. Something needs to be done with either the staffs literacy level or with the ticket printing system itself.

Another point is a couple months back the prices have increased when compared to all surrounding Taco Bell's, and even worse; the product they are serving is sub par when compared to those other locations. This must be due to new management.

I spent 15 minutes in a drive thru line the last 2 weeks when i have stopped in which there are only 4 cars in front of me. Then they mess up my order, in which i don't realize until i am 10 minutes down the road. I go back, and spend another 10 minutes in line waiting for the correct food, then get "Were sorry, here's some cookies." its a good gesture and i don't expect free food because that is not how I am, but it doesn't give me back the 30 minutes of messing around trying to get the correct order.

I look forward to Taco Bell's response to my concerns. Thanks...