Pizza Hut — Restaurant in Platteville

I’ve eaten at this Pizza Hut hundreds of times over the years, and this review isn’t written out of malice—it’s written out of concern for the team and disappointment in the management. First off, the front-of-house staff are doing the best they can. My server today was James—an excellent, respectful college student who’s served us before. He was attentive and professional, even when our chicken alfredo came out half full. I joked that the back-of-house needed to do their job better, and he took it in stride, offering to make it right. He’s one of the only servers I consistently tip, and I even offered him a job at our company because I see how hard he works in a toxic environment, and that’s the real problem: the environment, specifically the general manager—Crystal Reed. Not five minutes after my comment to James, Crystal began screaming from the kitchen—loud, aggressive, and disruptive. It wasn’t the first time. Her voice is recognizable from multiple past encounters, including when she’s been blatantly rude to me on the phone. It’s become routine—if you dine in, expect to hear a “Karen-level” outburst from the kitchen every 10 minutes. Today wasn’t even the worst. On at least seven different visits, I’ve heard a woman in the back loudly say things like “I hate white men.” Same voice every time. Hate speech like that has no place in any workplace, and the fact that it’s repeatedly tolerated is disturbing. Nothing has been done about it, and honestly, nothing probably will be unless corporate steps in.I used to blame the staff. Now, it’s obvious the high turnover and low morale are management’s fault. I’ve seen nearly 30 delivery drivers come and go since April. I thought they were unreliable—turns out they were just escaping a hostile workplace.Dining room staff like Kelly (or Kathy—I’m not sure of her exact name) used to be upbeat, but now she just looks exhausted and drained, like the life’s been sucked out of her. I’ve watched her grow from a college student to a full-time employee, and each time I see her she looks more defeated. I can’t blame her. The entire front-of-house team would rather clean the same table for 20 minutes than be near their boss.If you eat here, I recommend coming on a Thursday or Saturday—those seem to be the only days the energy is bearable. Sundays, however, are chaos.I hope someone with real authority reads this and investigates Crystal Reed’s behavior, because this place has gone completely downhill, and it’s not because of the staff—it’s because of...

I really love this place and the service—two servers in particular stand out: a tall blonde woman and the gentleman who served us today. They’ve always been attentive and friendly, and today was no exception. However, during our visit, we experienced something unexpected and frankly uncomfortable. From the dining area, I heard what sounded like a full-blown meltdown from an adult employee in the back—objects being thrown, loud yelling, and repeated use of vulgar language. Thankfully, my kids were distracted by their screens and didn’t notice, but it was intense enough that the server immediately came over and apologized for the behavior. While the server handled it professionally and I appreciate their quick response, it was disappointing to witness such a lack of control behind the scenes. It gave the impression that just about anyone can be hired, including those who behave like adult toddlers. This place is still a favorite, but after today, we’ll probably stick to takeout to avoid any future...

There was nothing good about it. We went in for lunch and there was only one other couple there. It took over 10 minutes for the waiter to come with drinks, also it took another 10 minutes after I got my meal for my girlfriend to get hers. We could hear staff swearing out loud in the back our entire visit. It took so long for our waiter to come to check on us another staff member came and served us instead. When our bill was given to us, we sat for 10 minutes for her to return to collect it, which didn't happen. I even checked the front for someone so we could just pay and leave but there was not one person there. after after I went back to the table we saw her sitting down eating with other staff and my girlfriend was so upset that she walked up and handed the bill to her, said "thanks"and walked away. I no longer want to dine there again and I would recommend that management start making better hiring decisions. This was the worst experience I have ever had at...