McDonald's — Restaurant in Plum

In my opinion, the Holiday Park, Plum, PA location is the worst McDonalds location. This a.m. Sunday 6/11/23, web says open at 5am, window sticker says open at 6am, and at 6:30am I sat at the drive-thru and was "ignored" until 6:35am when "I called on my cell" only to find out that they were ignoring me and weren't opening yet because they were waiting on an employee to arrive. Multiple other visits, at this and the Penn Hills, Saltsburg Road location, they have waited on people at the double-lane drive thru "out of order" thereby wasting customer time on their way to work. The food at the Holiday Park location is almost always room temp, or cold, hard and stale, as though it's been sitting under a lamp for a day or more, even at 7am in the morning! And the Lower Burrell, PA location has the RUDEST employees I've ever experienced. (Rumor says the rude employees are that way because the independent owners/manager are terrible to work for). I've never placed a complaint before because I have wasted enough of my time with McDonalds. But I am today, because I'm officially not going to McDonalds ever again as of today. I can go 3 minutes out of my way, anywhere else, and get better ... everything! I have had enough of McDonalds, Period. If your business is slipping, I'm honestly not surprised. I'm more surprised you're still...

Absolutely awful experience tonight. I ordered fries and a drink on the mobile app to be picked up in the drive thru. I love using the app, that’s where the 1 and only star comes in.

I arrived at the window at 9:28PM? Not sure exactly when I rolled up, but I was there before 9:30. I wait at one of the drive thru kiosks. Not a word was said to me until about 9:35. Okay so maybe this kiosk is broken? I drive around the building and get into the other line. Still nothing when the clock hits 9:40. I decide to pull up to the window and just give them the order number there. I mean, there was no one else in the line behind me so why not? I pull up to the window and look inside. There are 2 employees inside, neither with a headset on, and both cleaning like they are getting ready to close. Mind you, they close at 11PM. So they were still open for 1.5 hours. Neither of them acknowledged me, and eventually I had enough waiting and just left. I tried to call to ensure that the mobile order was canceled, and the phone rang for 20 minutes before someone halfheartedly answered the phone, just to tell me they couldn’t help me, didn’t see my order, and I needed to cancel it myself from the app.

I don’t know if there was no manager on site that night, but be wary if you are planning to mobile order late night.

5/24/22 at...

Stoped at the Mcdonalds in Plum Pa 15239 today. Placed order and paid in full with my credit card. Was told my order was not available and The Owner Anthony made me wait in the drive up while he attempted to do a refund. I asked Anthony if this was his best customer service and his response was YES. No apologies and No please stop back for better service. I will not be back to this location and may not take my hard earned money to any other Mcdonalds. Perhaps a very sorry for your time and unavailable order since we were behind and not prepared would have been nice. Perhaps we can give you coupon to help with your next visit. Did not happen. Anthony as an Owner should know better. Very poor customer service. Should be a zero star. I will be reporting this Owner Anthony to the Corporate office. Hoping they offer him additional classes in customer service due to his poor representation of a great...