Wendy's — Restaurant in Plymouth Township

I was very sad with recent visit on 12/12/21. Usually, the employees are so kind and I come here often. I had placed a mobile order and they were very very busy, which I completely understood. I was in no rush, and in fact felt sorry for how busy and stressed the employees must’ve been. To make a long story short, when I arrived to the order window, I told them about my mobile order and the nice gentlemen said to me “ok pull ahead”. I did this and waited 25 minutes, then tried to go inside, but doors were locked, so I called to ask if I was parked in the right spot, not upset, not in a rush, just curious if I had done something wrong. The person who answered the phone SCREAMED at me before I could even speak, continued to scream at me, and I did not even get my question answered. I tried to cancel my order after that but could not. I am still parked waiting. I will never come here again. I was a very loyal customer.

Update: after waiting 25 more mins, I went home. I never got my food, my Wendy’s cash was still charged, and I feel really sad and taken advantage of. I even had a 20 dollar tip ready to give the person when they came out to give me my food to tell them how much I appreciate them, to keep their chin up, and happy holidays! I’m so saddened by today’s world. Kindness...

This location has gone way down hill. Went through the drive through around 10:30 pm 5/2/19. The two women working were extremely rude and unprofessional. I asked for 3 types of sauce when ordering and they put everything on the screen correctly. When I went to pay and get my order, they only gave me one sauce and immediately slammed the window and walked away. One woman was still standing near the window, so I tried getting her attention. She stopped and stared into my soul for a good 45 seconds before walking away - so at this point I'm convinced she's either possessed or I'm invisible. Finally the other woman who originally gave me the food comes back to the window, stares at me, and then opens the window with the same angry stare as the other woman. I ask for the other two sauces and she just continues to stand and stare - seriously creepy just saying. She reluctantly grabs the two sauces and throws them at me. I'm not sure why these women are so angry with life, I was pleasant from start to finish and always try to understand that some people are just simply having a bad day, but this was unacceptable. Wendy's, hire some decent human beings please. Because this service was horrible and these two women...

Waited in the drive through for approximately 20+ minutes to order just to receiv poor service and messed up order. Ordered nuggets and fries, was told to pull up while they cooked the nuggets which I didn't have a problem with, at first. Unfortunately, it took another 20 minutes until the employee came out to bring my food. Before she made her way back in, I noticed that I was missing a piece of my meal, so I very politely said excuse me miss through the window, total of 3 times, and was completely ignored. Parked my car to go inside to tell the employees I was missing a piece of my order but the door to enter was locked. I had to pull up next to the person in the drive through (awkward) to wait for the staff to come back to the window, to be told that I didn't pay for the other item, it was a very simple meal, two 10-piece nuggets (BBQ sauce), 2 large fries, couldn't mess that up for the life of me. The employee begrudgingly gave me an additional order of fries with attitude. I drove home to find a bag full of ranch and honey mustard 🤷‍♂️🤦. I give 2 stars because the...