Target Grocery — Local services in Plymouth Township

I went into the Target on Chemical Rd in Plymouth Meeting PA to do a simple return transaction that turned into a 30 plus minute ordeal of waiting on a manger who took their time to tell me that they could not help me. I purchased an GoPro Hero 8 and a GoPro Hero 9 seven days ago. I kept the GoPro Hero 9 and wanted to return the GoPro Hero 8. I purchased both GoPros from a Target in Miami last week who had excellent customer service and the associate that helped me even made sure that I knew their name and was great to deal with. However, the associates in the Target in Plymouth Meeting appeared to have no interest in helping me return the item for only reasons that I can assume… I did not have my receipt but I had all the information on my Target app with the original credit card that I used and purchase and receipt information. They refused to return the item because they said they could not see the serial number on the original box even though the serial number was right on the item. So basically at this location they did not want to verify the item in the most secure way but instead said they can only verify the item through a method that is highly unreliable like validating expensive items through only external packaging.. I wasted over 30 minutes of my time and decided maybe they just did not want to assist me for “unknown” reasons and went to another Target and the item was returned in less than a few minutes. There was definitely a failure of customer service at the Plymouth Meeting Target and being that the manager was so unhelpful within the seconds that I spoke with her it makes sense that the associates that I dealt with would be the same way. Terrible experience and I do...

I went to target starbucks this afternoon 10/15/2016 i order caramel fraff..brownie and cookies...while the barista is getting my brownie i swipe my starbucks giftcard my total is $9.95 my Giftcard was $5 so when she comes back at the register i was giving her my $5 cash and what she did is grab the cookies that i have on my hand and start scanning it again i told her you already scan that she said no I haven't scan this and i said yes you did scan it already and i told her i swipe my gift card already thats why the amount showing is $4.95 my balance...she told me i have to swipe the card again i said its not gonna work anymore coz I already did its zero balance now coz it went through already..thats why the amount showing now is $4.95 my balance is.....then she start giving me attitude while standing and waiting for my caramel fraff...she told me the Barista told me what else i have on my hand...i said my cookies and my brownie...im like seriously she is accusing me stealing a cookies which is i paid for...What a poor customer service thats a BIG NO NO that is not right at all...that you will ask your customer what else im holding on my hands that is very insulting especially i know she knows that she is wrong she suppose to say sorry for her mistakes instead of accusing your customer stealing a cookies 👎👎👎👎👎👎👎she lucky i let it go if she did this to other customer she probably will loose her job for wrong...

This is about a calling experience: I was on the phone with Target's main telephone, I asked about a lost black New Balance jacket and they said, "We have to redirect you. We don't deal with that here." Not giving me any time to respond, they redirected me to Guest Services. I said to Guest Services, "Hi, I lost my New Balance, black jacket there yesterday." They said, "We will need to connect you to the Lost and Found. Wait, never mind, we can deal with you here," Let me say, that was rude, "deal with me here"??! That's really really inappropriate. Then they searched and chattered in the background for 10 minutes and said, "We do not have that jacket here." and I was left with no answers. I didn't know what to say, they should've had a conclusive statement or something. Did they check with the lost and found? Did they contact the Dressing Rooms? Like what? You don't just leave someone hanging. After all, this was not a good calling experience. I told them, "What did you do, did you check everywhere?" they said, "We checked where we could." I was like, what?! How can you not check places? I told them to check EVERYWHERE again. They said, "Look ma'am, we did all we could do, have a good day." They hung up on me. I was left with my mouth hanging open. I was astonished. They are so impolite, it's sick.

Their store service...