Water Street Cafe — Restaurant in Plymouth

We had a horrible experience here today, and there were all sorts of problems. First, we weren't greeted at the door, and had to wait a while for someone to even tell us to write our names on a paper for wait list. I believe they were understaffed, which wasn't the waitress's fault... so I don't blaim her for the slow service per say. But, with that being said, even though my husband's order was good and kid's was, too, mine was taken down wrong- the French toast wrong, eggs fairly cold (cheese wouldn't even melt when mixed in), and bacon was missing. I told waitress about the French toast right away, and the bacon a few minutes after that... it took forever and a day to get the right kind of French toast (basically till we were ready to leave), and I actually NEVER got the bacon, ever... it was at least a half hour after telling her it was missing, and we ended up leaving the restaurant with them just reducing the price of the french toast side by $1, (they missed charging my son's hot chocolate, although I think that was just an error) and they reduced something by like $3. I worked in a restaurant for years, and with all that back and forth, they definitely should have removed the charge for that whole meal, which they would not do... AND to top it off, while I was speaking to the waitress about the tiny amount I saw removed after all that hassle (mind you I still didn't have the bacon) another older waitress (or manager... I never found out who she was) piped in and actually said to me "you've been complaining ever since you got here", which #1: wasn't true, and #2: you DO NOT speak to a customer that way... all I wanted was my food, and it just continued to never come, and I was understandably asking about the status of it a few times. The bacon should have taken MAYBE 5 minutes after realizing that it was missing. Dear God, you do NOT speak to a customer that way... it was absolutely unacceptable! We were honestly just trying to get on with our day at that point, so I didn't ask for a manager, which I'm kicking myself for now, but I hope this information gets to the right channels and something there changes. All I know is that it was a terrible experience, and we are NEVER going back there. At most restaurants they would have apologizing for all the mistakes and delays, and bending over backwards for the negative experience by taking more off our bill with a smile on...

I'm disappointed to say that my pictures did not come out very well 😕

I ordered the two egg breakfast: The bacon was really good and cooked perfectly, my two eggs were over medium and they were cooked perfectly, I had an English muffin which was good, my only complaint is the home fries. I did not complain to the waitress - I just wasn't in the mood to go there, but I could not eat them due to being overcooked, very hard to eat. 😐

The friend I was with ordered a bacon egg and cheese on a hard roll sandwich and she really liked it.

Coffee was fine, nothing super special.

Pricing I thought was a bit spendy, but overall it was a pleasant atmosphere and the young lady who served us was very attentive and kind.

There is wheelchair access going from the back entrance. So if you are interested don't let the front...

Mehhhhh. I came here on an off-season time of year (December).

Pandemic restrictions are still in play, but was able to get a seat with no wait at prime brunch time, so that was great.

Service leaves much to be desired. 8 minutes from sitting to getting a menu. Ordered a dish with bacon (server confirmed bacon to be inside rather than outside the omelette), but the bacon was left out when she brought it out. Not a big deal, was going to order a side of bacon once I'd noticed, but the server never returned to the table from the time she brought the order out, to the time when we were set to pay, about 35 minutes.

Didn't complain about the bacon upcharge that was on the check, only because they'd forgotten to charge for coffee.

The food was pretty good though. A lot of potential...