As our vacation home is just up the road we were excited to try this place and thought that it could perhaps be a new local favorite spot when we are in town. We were cordially greeted and seated despite not having a reservation. The gentleman who may have been the manager or owner was friendly and accommodating and by the looks of it has built a loyal local clientele. He took our order and was nice enough to add that anything can be altered to suit our needs, I guess after noticing we were with our younger daughter, which was greatly appreciated. My wife who was not all that hungry ordered the pasta fagiole, which was outstanding. I ordered the Steak Diane. The steak was perfectly cooked though well under seasoned and the sauce was disappointing -watery and bland. My daughter ordered the penne a la vodka which was also a miss. For the price point , the portion was rather small and the pasta was not the best quality. Lastly my other daughter ordered the beef braciole with gnocchi. This was very good. Overall the food was hit and miss and that was expected especially since everyone’s taste is different. What was not expected though was how inattentive the service was. When we came in the place was a little busy. Aside from the gentleman, there was a female server who was taking care of our table. As someone who has worked in the hospitality business for years, I am extremely understanding when service might be slow during peak times. However, by the time our entrees hit the table the place had thinned out, leaving maybe 3 or 4 tables. From that point on we were ignored. There was a table of 4 next to us who were celebrating a birthday and they had a great amount of attention. They may have had the best service they have ever experienced. No such luck for us as we all sat in front of empty glasses for the duration of our meal. About 5 minutes after finishing our meals I saw the gentlemen with a pitcher of water and thought he might be heading in our direction to maybe fill up our glasses or ask if we would like another round but unfortunately he never made his way to us. Neither person even glanced our way.
I don’t think we will return based on our experience but hopefully service improves and residents and tourists who come visit have a better...
Read moreThis place was ridiculous. The title of this review should be NO BREAD FOR YOU! like the Seinfeld episode, lol. We had reservations for 5 people. When we arrived, we were told our table was not ready although there were plenty of tables already made up. They made a big show then of setting a table up and took forever while other reservations piled up behind us in the cramped entry way to the restaurant (many people were grumbling about this behind us). That set the tone for the evening. The main waiter had a total attitude (I guess he was the owner?) and when we were given bread as is custom at Italian places, there were only 4 tiny pieces. We asked for more since we were 5 people and were brought a basket with 3 pieces. We asked again for more bread and were basically told we had had enough. When we dared to ask about this, the man I assume was the owner told us he wasn’t going to serve us anymore. We had ordered a lot of food, Ossobucco, appetizers etc. so it wasn't like we were trying to cheap out by eating bread. But our entire party was in agreement that we could not get past the bizarre, abusive treatment we had received and found an awesome place to eat out somewhere else. Do yourself a favor and avoid this place. The food that we did taste was fine (the bread in question was dry and not that great) but so not worth the stupidity of the bread issue and the arrogance of the owner.
Response to owner: The truth? Actually you quite often get bad reviews concerning this very thing. Have you even read your own Google reviews? It seems you defensively answer every one instead of fixing the problem of just serving enough bread for the number of people at the table. We were absolutely not rude to your waitstaff, in fact she was rude to us. We also saw you being quite mean to your busboy. And we saw you smear campaigning our table to another table who hadn't even been in earshot of our table as we were leaving. You absolutely made it up that they were upset about anything regarding us. They seemed mystified as to why you were involving them. Again, for the reader, you can roll the dice on how you'll be treated, or eat somewhere else for a...
Read moreWhat a beautiful experience! The best of New York right here in the Poconos! I'd been to the original Volare many times and always enjoyed it. Imagine my delight in finding that this was the very restaurant I've known and loved for years! My NY friends are all jealous. Truly a fine dining experience. From the moment you walk in you are treated as though you are the only table in the place. Every waiter checks on you, making sure you're comfortable and have everything you need. The food is everything you would expect from a NY establishment...from the crisp on the outside, tender on the inside bread to the vast array of desserts, no matter what you order you can't go wrong. I ordered the Caprese salad and the Lasagna Passticiata...the mozzarella was perfect and the tomatoes tasted as though the were freshly picked from the garden before being sliced and put on the plate. The lasagna was amazing. Fresh pasta, ground beef, and sausage layered with a lovely bechamel, all brought together in a red sauce you have to taste to believe. My husband ordered the Carpaccio and the pork Ossu Bucco. The Carpaccio was tender, and oh so tasty and the Osso Bucco was fall off the bone delicious, it came with fresh pasta on the side, which was, as he put it, out of this world. We each got a dessert, I had the rice pudding, which tasted like my husband's mother's.. she's been gone for a long time now, so it really brought back memories of happy times with family. My husband had the tiramisu which was served in a glass...he said it was delicious...but also ate most of my rice pudding! All of this for an extremely reasonable price. We already have a reservation for next week so that we can bring some friends to enjoy this treasure of a restaurant. Thanks go out to Ceasar for treating us like old friends and to Eric for your amazing service...I didn't get anyone else's name, but thank you all for a most memorable evening and we will...
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