Eddie Bauer Outlet — Local services in Pocono Township

I purchased a coat at this location on Black Friday. Today 1/15/20 the adjuster on the bottom of the coat snapped. I called and spoke with Abbey. I did not have my receipt and their computer system was down. She called another location and got all the information to make it very easy for me to exchange the coat when I arrived there. I have been shopping with Eddie Bauer for almost 30 years and this is the first time I’ve had to return something for quality and she made it very easy for me despite the problems the store was having. I shop at this store frequently and the service here is always great and today was...

The clerk was a bit grumpy ....I was returning an item I bought a week ago at another Eddie Bauer store... the Iran still had the tags on and I had my receipt. I get a " well ours weren't that price" all I needed was an exchange. Seriously be a bit nicer or don't...

This is my favorite store at the outlets, between the clothes, the deals and the staff... it just cant be beat! Abby is the best manager I have dealt with in any store and knows all the answers to my questions and goes many steps out of her way to make all...