WaBa Grill — Restaurant in Pomona

I placed an online order for myself and my coworkers at 8:13 pm. Once competing the transaction, I noticed the pick up time was set for 9:23 pm, but knew closing was at 9:00 pm. I tried calling a total of 19 times from 8:13-8:51 to verify that my order would be ready. However, I was never able to get through. I got nothing but a busy signal. Anticipating that it would probably be done before closing I started driving towards the store and suddenly received a call at 8:54 pm from an associate stating that they have just received my order and would not be able to complete it because they were closing at 9.

First off, I was surprised to see that the associate was calling me from the number I’ve been trying to call for the past 19 times. I had accidentally missed their initial call at 8:54, but miraculously was able to get through when I redialed after her missed call. When pressed about that, the associate claimed they were having phone issues. I then asked to get my refund, I was told that I would have to go through corporate because I placed the order online. I am still waiting for my refund and this situation occurred on Sunday night. Worst off, I had coworkers who were expecting their food and had their meal time shortened or delayed because I to find another place to order from due to the late notice.

I am usually pretty understanding and hate writing reviews, but the lack of professionalism and customer service is extraordinary. Why is it that it took 41 minutes to receive a call from an associate notifying me that they just received my order and that the order will not be completed? (order placed at 8:13 and call received at 8:54). How do you have a business without a proper phone? (I called 19 times...

(Wednesday 2/2 2:45pm)Completely unprofessional, dirty, and not worth coming to. The service is terrible and the employees who are there seem to hate their jobs and any customer who walks in. After waiting at the front counter to order for a while without any greeting, In an empty store, the two associates “working” continued talking to each other just a few feet from me after meeting my eyes a couple times and not regarding my presence at all. They were joking and coughing all while not even wearing a mask around the food. I’ve tried contacting management but they seem to be well aware and just don’t care about customer service either. Just don’t come here if you expect good service and only if you wanna risk...

Been coming here for quite some time, and have to say I am disappointed with the staff. No one answers the phone in the evenings and staff can be really short with customers. Last week had a family order of 4 bowls and dumplings and the two chicken bowls were absolutely disgusting. The meat was what was left on the grill, we went back and showed them and the offered a refund,but had to wait for the manager the next day. Spoke with Jorge the following day and he offered to refund the dinner, it's been over a week and have not received anything. Bad customer service.

Update: after posting review Waba Grill corporate contacted me and rectified the situation. Thank you Margarita Zuniga for the...