Wendy's — Restaurant in Pompton Lakes

One of the rudest Wendy’s I’ve ever been to. I pulled up to the drive thru and immediately was yelled at by an employee - I’m not exaggerating. I can’t eat meat so I was trying to find out if a salad contained meat because it wasn’t clear (I also rarely eat at Wendys). The reply was a loud, and I mean loud, sigh “do you want a combo” and I had to ask again if there’s meat because they didn’t answer my question. They proceeded to rudely speak over me going “yes yes, do you want it?”

I told them they didn’t need to be rude (I understand fast food isn’t fun to work, but I didn’t deserve that treatment). There weren’t any other cars in the drive thru, and I didn’t see anyone in the place so it’s not like they were busy. I drove off, I wasn’t going to deal with that.

I’ve worked in the service industry and that behavior is...

One of our sandwiches were raw. Called the store and the supervisor refused a refund at first and said “everything is fine” without even wanting to see the issue. Went there and showed them the sandwich and they wouldn’t give our card and receipt back till we handed the raw sandwich back. We wanted proof of refund before giving it back. They threatened to call the cops on us because we said we want the refund first before returning the disgusting raw sandwich, as if anyone would steal that nasty sandwich. I wish zero stars was an option. Understand mistakes can happen but the nasty attitude and lack of regret for such a mistake left a worse taste in my mouth than the sandwich did. Threatening cops over a lil $7 sandwich is crazy to me. We should have been refunded that entire order but we were nice enough to only ask...

This location needs help from corporate. The app charged me but my order didn't showed up on their system. Had to place new order, the manager took my new order, gave me someone else's order. Had to drive back to exchange and get what I payed twice for, and the manager didn't even had the decency of offering an apology. I give up, I love Wendy's but this location is run by incompetent staff, there is always an issue with my orders. From missing fries to being given half my items, to none of my items. The cherry on top was, after driving back and begrudgingly being given what I paid for, the fries said guaranteed hot and chrispy, but I was given the bottom of the barrel of fries, they were mush, cold and extremely salty. I give up on this Wendy's, I'll have...