Ponce Plaza Hotel and Casino — Restaurant in Ponce

WHOA SHOCKED IN THE WORST WAY!!! We chose this hotel because it was as much as the casino resorts (get the resort) and heart of Ponce. We arrived at 4am and informed them prior, during booking, our flight lands early but were not informed of fee. It was fine but courtesy information should be given prior. The elevator is further and hidden when it should be accessible for handicap. The pool is pretty small and right next to the parking lot, no view. When we entered the room the smell of water mold smacks you in the face. The room was so tiny and out of date, I knew right away we were not staying. We couldn't shower off the airplane funk, as the standing shower floor was stained brown. The bathroom is extremely small as well which made sense why they only had the small standing shower, no tub. The AC was unmanageable and extremely loud like a motor running on no oil. My husband and daughter were exhausted, so we decided to sleep a couple hours before leaving. Sleep was impossible!!! Reminder we came at 4AM. Where the balcony (no sort of pretty view to the heart of Ponce) is you have the back of a building and parking lot with a alley it seems. 5AM a truck was having trouble backing up into something and it was extremely loud. Close to 545AM someone was honking like a maniac in the parking lot of the hotel that echos (which is the view when you open your room door so you hear everything). A little after 615AM workers began construction (which you are not given courtesy information prior after booking) and they were loud. Not only is the work being down loud but the workers are talking and laughing so loud there conversation sound as if they were in our room. We said we couldn't sleep so there was no point to stay longer. After 7AM we check out and they charged us over $250 for no more than 3 1/2 hours being there. I didn't have energy to argue because of no sleep. There is no Kidzone like you see in the picture, that is from a little corner of the cafe there and nomore game. We grabbed breakfast at 5hat cafe $17 for waffles and eggs with juice. I truly do not understand the great ratings as the room itself was more like one of those hourly cheap hotels. The colors of the building and certain little areas definitely cause deceiving pictures. We booked Hilton Golf & Casino Resort and wish we did that first. Holiday Inn Resort is the same price or $100 or $200 more just stay somewhere else and much nicer. Don't do it to yourself if you want to sleep and...

WHOA SHOCKED IN THE WORST WAY!!! We chose this hotel because it was as much as the casino resorts (get the resort) and heart of Ponce. We arrived at 4am and informed them prior, during booking, our flight lands early but were not informed of fee. It was fine but courtesy information should be given prior. The elevator is further and hidden when it should be accessible for handicap. The pool is pretty small and right next to the parking lot, no view. When we entered the room the smell of water mold smacks you in the face. The room was so tiny and out of date, I knew right away we were not staying. We couldn't shower off the airplane funk, as the standing shower floor was stained brown. The bathroom is extremely small as well which made sense why they only had the small standing shower, no tub. The AC was unmanageable and extremely loud like a motor running on no oil. My husband and daughter were exhausted, so we decided to sleep a couple hours before leaving. Sleep was impossible!!! Reminder we came at 4AM. Where the balcony (no sort of pretty view to the heart of Ponce) is you have the back of a building and parking lot with a alley it seems. 5AM a truck was having trouble backing up into something and it was extremely loud. Close to 545AM someone was honking like a maniac in the parking lot of the hotel that echos (which is the view when you open your room door so you hear everything). A little after 615AM workers began construction (which you are not given courtesy information prior after booking) and they were loud. Not only is the work being down loud but the workers are talking and laughing so loud there conversation sound as if they were in our room. We said we couldn't sleep so there was no point to stay longer. After 7AM we check out and they charged us over $250 for no more than 3 1/2 hours being there. I didn't have energy to argue because of no sleep. There is no Kidzone like you see in the picture, that is from a little corner of the cafe there and nomore game. We grabbed breakfast at 5hat cafe $17 for waffles and eggs with juice. I truly do not understand the great ratings as the room itself was more like one of those hourly cheap hotels. The colors of the building and certain little areas definitely cause deceiving pictures. We booked Hilton Golf & Casino Resort and wish we did that first. Holiday Inn Resort is the same price or $100 or $200 more just stay somewhere else and much nicer. Don't do it to yourself if you want to sleep and...

We really wanted to like this hotel. It was modern and clean and chic. However, the service was unacceptable.||We had been in our room about 45 minutes when I realized the WiFi wasn’t working. I called guest services, told the woman on the other end about the issue, she told me she’d contact IT, then hung up on me. 3 hours later, still no WiFi, so we went to the front desk to ask if something could be done. The young man at the desk said he’d contact IT but they won’t be in until the next day. ||Fast forward to the next day, we get back to the hotel at around 3 pm, still no WiFi, so we stop off at the front desk. The gentleman there says IT was contacted and they didn’t find a problem. We show him screenshots of our devices not connecting. He will call them, again. After hearing nothing for a few hours, we stopped at the desk to ask about the WiFi for the fourth time! The gentleman says oh, the IT guy has confirmed the WiFi doesn’t work in our room. Why did it take 4 complaints and over 24 hours for the staff to believe us? Why didn’t anyone reach out to us? ||We are told we can switch to a room that gets WiFi. We pack up all our things and move rooms. The WiFi works! But we were put in the room across from the first floor elevator, where folks were running and screaming in the halls past midnight, and outside our window was an active construction site. We were truly moved to the worst room in the hotel after being blown off for a full day. So we woke up very early to the sounds of a building being demolished. This is the hospitality you can expect if you have the audacity to point out the WiFi doesn’t work… 4 times before someone actually listens to you.||When we checked out I asked to speak to the supervisor because this experience was not what we had expected. The supervisor was apparently busy. I asked the very nice and apologetic lady behind the desk if we could get some kind of discount based on our experience. She refunded the price of our parking and said that was all she could do. I’m sure it was, but what a giant disappointment!||I would not stay here again. I’m not sure why our concerns were ignored. And we were really disappointed with the...