Domino's Pizza — Restaurant in Ponchatoula

I just left this dominos location in ponchatoula Louisiana and had a very unpleasant experience. I waited at the drive up window for about 8 mins and no one had came to the window so I rang the bell to get someone to come assist me with my mobile order. The female worker came to the window, I told her my name and she told me the order total. I handed the worker my debit card and she closed the window with my card in her hand and walked away for well over 5 mins. I then rang the bell again to get someone to come to the window to ask why she took my card for so long and she acted as if that was normal procedure and I should be okay with her taking my card and doing what she wanted to do. I then ask to speak with a manager and at that time she tells me she is one of the managers and that she was there alone. I tell her I no longer want my order and I want a refund. She then tells me okay you have been refunded, at that point I ask for a ticket or receipt showing I had been refunded. I ask to speak to someone over her and she tells me I can just call back at another time. As I'm pulling away from the drive up window I see a male worker in the building with her, so she wasn't in fact alone. And I have now had to cancel my debit card and...

First I want to say that I have never written a review and posted it before. Well I will try to express my feelings about this new Dominos pizza place in Ponchatoula without using the words I have been muttering out loud in my own home. Tonight is the second time I have been disappointed with this particular dominos. First I tried to place my order online with their app which took over 15 minutes after which having network error appearing with the phone number to place an order on my screen. So I hit the number provided on my phone screen and place my order. Since the person on the phone was not that easy to hear I asked her three times what she was saying to make sure she had my order right. Well someone at this point does not read clearly or hear clearly Bc of course it was wrong. In the garbage it has went and since this is the second time this dominos has been a screw-up I decided not to call and complain but rather write a review because I believe I’m too angry right now to talk to anyone and it’s pointless anyway since I have lost my appetite. I will not have a problem deciding what pizza place to go to the next time I want pizza that’s for...

I always order all the time on the app. Sometimes when you order, you get a free emergency pizza. I’ve never had a problem getting it. Well the app wouldn’t let me use it awhile back; so I walked in and they gave it to me. The second time the app wouldn’t let me use it again and I was specifically told by Brad the “manager” the FIRST time to ask for him or Kim if i had issues. Brad told the employee that he couldn’t help me. He never walked over to me, or even made an attempt to talk to me. A “manager” is going to tell me to come back in and ask for them and then won’t even talk to me!! I understand the malfunction on the app is not their fault, but you don’t tell a customer that. The other remaining staff was extremely sweet and a tall boy with long blonde hair who was very nice gave me the emergency pizza. During this whole time I’m arguing trying to get the pizza Brad walked in the back and didn’t come out for a long time. This entire pizza trip took me almost an hour of sitting in the store. BRAD should not be a manager!!!! I will not be returning to this location if their word can’t...