Subway — Restaurant in Poquoson

Don't eat here. The two oriental workers have no customer service skills. The place was empty. I placed an order on the mobile app to save money. #inflation. The lady, feeling dominant says, "give your your order now, but next time pickup at the time the app says. Note NOBODY was in there. No orders were on the made ready area. Next I asked verbally to just heat the meat. Then the male worker, looks like the boss, said," I make orders like the receipt says. If you want to heat the meat, you have to type it on the app order." Appalling, then he went on a rant for 5 minutes how mobile orders work. Mind you, NOBODY WAS INSIDE. I mentioned that customer service is lacking & in this economy people can take there cash elsewhere. So terrible. I just wanted a sandwich. Not harassment or lectures. So I wished them good luck in their business (in these tough economic times). Lesson: provide good customer service & treat people how you want to be treated. People are not robots. Be flexible, especially when business is slow. Nothing in life if guaranteed, unemployment karma can happen to you. THE...

Never been treated so rudely by a owner in my life I don’t give people a hard time but I think since they’re franchise they ought to be up to date on promotions and offers instead of arguing with a customer about what has been sent to their email directly from the company. I love subway and I’m glad they have plenty of other locations that I can get a pleasant experience from I felt racially profiled every customer before me and after me was treated with the upmost respect. When it came to me he threw my cup at me rushed me out the way when I was trying to get understanding on why I was being overcharged for something I always...

Dear Regional Manager, I'm writing to express my frustration with the recent service delays and customer service or lack thereof. It's unacceptable that customer are left standing after the older male and female worker told me “You wait” for extended periods after the online orders stated that is ready. The lack of timely updates and rude communication only adds to the inconvenience. Please address these issues to provide a better experience for the next customers. Recommended, customer satisfaction re-training for these...