Buffalo Wild Wings — Restaurant in Port Arthur

Almost every restaurant in southeast Texas has an issue with waitstaff. Last night's Buffalo Wild Wings experience was par for the course. We arrived when the restaurant was only about 25% table capacity. We were seated promptly and the waiter came and took our drink order. The young man was nice and eager and went about getting our drinks. Once he returned, he took our food order...and then he effectively disappeared.

The appetizer was brought to us by someone else. The wings were brought to us by another someone else. The order wasn't correct, but no one came over to find out. And then we went over forty minutes before I finally stood up and waved at the young man to come over.

Drinks weren't refilled (and for a place that specializes in hot wings this makes little sense). We asked for some napkins - there were none on the table, and none were brought when the food was "dropped off". He took off for another round of drinks but this took almost another 20 minutes.

The restaurant had become crowded and was at near 100% table capacity near the end of the meal, but I don't see this as a valid excuse. The waiter was busy, but he was covering larger groups at larger tables - our small family of four got lost in the shuffle. Management should ensure that all of the tables are covered and that the "food drop off" people help ensure that everything is OK if the order taker gets distracted or swamped.

Overall, it was a fair dining experience. The food was OK, but the service was simply...

The food is okay but the wait and service is super bad. One time I went on a Sunday not too much after they had opened, there was only like four other people there, the place was empty. I assumed going on any other day besides Tuesday and Thursdays would help with my fold arriving faster, but that was just a myth. My wait was still around from 40 minutes to an hour. Another time I ordered fries as an appetizer, but oddly enough they arrived when the rest of my food did. So why call it an appetizer? It felt more like a bad dessert, as they were old and bad. I don't blame the cooks for any of this, as I am sure my fries were ready sooner, is just I don't know how not even 1 of the hundreds of waiters/waitresses they have bothered to bring me my appetizer. Don't get me wrong either, I've had superb experiences with some waiters in the past who were nice, and actually took good care of me. We have never been rude to any either, we always just keep comments to ourselves but one time they didn't give my friend his utensils and he asked for them and the waitress got upset, for some odd reason. Anyway if you want your food in time I recommend you order either a day before or a few hours earlier, that should fix the problem. Other than that everything is good and props to the people who make the food, I wish I...

This place just isn’t worth the hassle anymore. We rarely go due to there being an issue each and every time. We decided to go today and pick up food. We arrived pretty early for pickup, so we waited about 15 minutes. After waiting, my boyfriend walked in and the lady had an attitude and said “Your food won’t be ready for at least 10 minutes.” He waited and went back in after the 10 minutes to get the food (I even sent him a detailed list of everything we ordered, including sauces). When he comes out, they forgot our sauce, the loaded ice cream we ordered, and utensils. He walked back in and asked for all of it. I check the ice cream once he gets back in the car and it’s just a bowl of vanilla ice cream. It didn’t have anything else it was supposed to come with. He went in one last time to get the toppings and the lady tells him “We couldn’t fit the toppings in there.” It literally makes no sense that just because you couldn’t fit the toppings that you just decide we don’t get them… when we PAID for them already. It took a total of 4 visits inside the restaurant for them to get our order right. We have officially vowed to never step foot in that place again. I don’t think there has ever been a time where we had a...