Rancho Grande Bar and Grill. — Restaurant in Port Arthur

Yesterday we had come 14 people for Christmas dinner with our staff.

Out of that we four people are purely vegetarian. We asked the server for the possibility of vegetarian food and he suggested fajitas and bean enchiladas . We asked about receipe of the rice in beans which includes the lar and chicken broth .So we ordered just fajitas with tortilla without rice and beans and made sure with server that it should not have any meat, beef, egg, sea food or any kind of meat.

When the order came we reconfirmed with server that its purely vegetarian dish. We started our dinner and found meat pieces in it. I am 25 years old and my parents are 50 years old. We had never had meat in our life.

We called the manager and he blamed us as we did not approach him for our dish to be vegetarian. When we asked server than he confirmed that he had informed manager (Gregory) and the cook to make the dish vegetarian. So the manager lied and acted being innocent that he knew nothing about the order. After few minutes discussion he confirmed that he will waive our total bill.

I was upset with the scene and started feeling throwing up so left for home and also throw up on the way to home.

After sometime the server came up with the ticket and my father approach the manager ( Gregory) than he again lied and said that he never confirmed to waive the ticket. So my father paid the full ticket and left as he did not want to ruin the party mood the whole staff.

The worst part is manager ( Gregory) did not show curtsey of removing wrongly prepared dish from the table nor offered same dish to be served again with the way we should have received. We went home hungry and very very bad experience. He then said he would give us a gift card but do u think after this experience I will ever come here...

So yesterday January 6th 2021 I went to pick up my to-go order. The manager took my money and went to the back to get my order. I did not see him for a good 15 minutes. Meanwhile another customer comes in the door and a young waitress takes his money for hit to go order. After waiting another 5 to 10 minutes the girl comes out with a brown bag no receipt attached to the bag and give the bag to the customer that came in behind me. The manager then comes out from the back and waves at the girl and speaks in Spanish which I do not speak, obviously the girl gave this other customer my food meanwhile this customer has left the building with my food. The girl goes out and gets the bag from the customer (who came in behind me), goes to the back then comes out a few minutes later with the same bag and hands it to me. I then asked if I can also have corn tortillas. They wanted me to wait for them to cook corn tortillas after I had already been there well over 30 minutes. This was poorly run by management and I was unhappy with how this was handled but like a dummy I took my food and left. Doubt I...

Me and my co-worker sat at the bar on 1/19/24 at around 6pm. We had a margarita apiece and then took shots of patron. They tried to charge us for 16 shots at $11 each, then tried to have the sheriff inforce this ridiculous charge. The manager came out and at first refused to review the camera which we were sitting directly in front of. We definitely knew that we didn't have 8 shots apiece in a hour and a half. The manager comes out the office with a hand written piece of paper saying we had 14 shots. That still was not suffice for me. I wanted to see the camera footage. Meanwhile sheriff trying to tell me that I was going to pay whatever they told us to pay, when I said that I would not he proceeded to call for backup. Finally manager comes out and shows us the camera footage on his phone and it showed us only having 11 shots. He apologized but did not comp us for the hassle or embarrassment. Sheriff comes back in looking disappointed that he didn't intimidate us. Bottom line, watch your ticket because those waitresses will try to get you if you're not...