Key City Fish Company — Restaurant in Port Townsend

First time buying from a fish market and I had a wonderful experience! I showed up on a busy Saturday, but patience is a virtue and the fish and service were all well worth the wait. I will definitely be back!

The man behind the counter was wonderful and I noticed he really made an effort to connect with every customer ahead of me- which I thought was great- giving me a healthy and much needed dose of wholesomeness. Too often I'm accustomed to being herded into a que and pushed through mindless check-outs like I'm a part of a herd of cattle.

This experience was very meaningful to me because I moved here from a landlocked midwestern state and have 0 experience with ocean stuff- let alone fresh fish, (that isn't Trout or Walleye anyway)! So walking into a fish market by myself had me feeling.... like a fish out of water! After finishing the transaction, he even sent me with an awesome simple recipe to cook my purchase with. I threw my googled idea out the window and went with his and all I gotta say is that this guy knows his fish! I left feeling so deeply grateful that this business exists in my new town, and that I get to support it!

Thanks again!

{I got the King Salmon! I'll definitely be back for more and am excited to explore what the sea and this market...

Several years ago we have shopped here before for fresh tuna for canning. The prices are reasonable and staff is okay. Unfortunately, their display of meat and fish was unappealing with some of the meat being brown and the fish fillets were old and dry looking. However, the whole fish and mollusks appeared fresh. We had been there on two separate days about 3 days apart to order and picked up fresh crab and had a lengthy discussion with one of the staff so our observation of their products was not from just one day. When we picked up crab and drove home, we discovered that we were give lobster instead. I called to report the mix up just in case we got someone's order. They knew when I called that they messed up the order. I was told we could bring it back and exchange or just keep it since we had paid the price for the lobster anyway. Not willing to go back into town (we live outside town), we opted to keep the lobster. Even though the person I talked to was apologetic, I think an offer to deliver the right goods would have been better customer service. All in all, not very impressed with their service. Not sure what has happened over the last several years but its just...

I'm sorry Key City. Seems like if you just appreciated your customers and had more knowledgeable staff members working for you, you could get 5 stars all across the board. Been there 3 times and my philosophy for some things are, "3 strikes and you're out!" I'm certain the reviews that boast amazing service and seafood are friends/family. This place could truly earn 5 stars if they simply took the time to educate themselves, their very dim witted employees and realized they are dealing with a product that could KILL people if proper care and advice are not taken seriously. Found a fantastic seafood company that's just starting out. Cheaper and very knowledgeable folks running it. Message me to...