I used to love this place, had comfy chairs and a great ambience. My recent visit disappointed. The comfy chairs had been replaced with hard high density wooden seating and the staff rude and incompetent. The 30 something behind the counter first told me that there was no such thing as “skim milk” then just ignored me as her “bud” arrived and she lit up to talk about the evening with her over the top me, then asked what was it I wanted again. I asked for a cappuccino with lots of foam and ended up with a latte which was “handed” to me without the person not even acknowledging that I was there as she was so excited to chat with her bud. Then she and her bud spent the rest of the visit staring and tapping at their phones with a bored look on their faces. Staffing makes up the experience of a visit and this certainly did destroy any atmosphere and ambience. There was an obvious distain of the “older” population that used to fill this coffee shop, I can see why they have all left now. Actual Coffee still tastes very good, but will go elsewhere now where the service accepts all customers.