Culver’s — Restaurant in Portage

To reply to Ray review, it was unfortunate that your order was placed wrong And it took so long for them to replace with correct order.. ( a manager should have stepped in in helped out) I also was in the lobby and saw How they treated the young man who mistakenly put your order in incorrectly. The manager deserves to be disciplined for threatening that young man's job in front of a lobby full of guest and all employees.. very unprofessional... The manager and team lead needs to be disciplined, further actions should be taken and how they chose to talk to the employee who made an honest mistake. Managers who are unprofessional, have no business training to lead a team. These people make mistakes and now a manager reacts to them makes the world a difference. That's the manager's fault that they didn't go back to the grill and had your...

Just placed an order to be ready at 6:43. My husband arrived at 6:40 and sat until 6:52 when he asks if theyre coming. I call up there and was advised their power was almost totally out. She can make the drink and take it out to my husband. I tell her its just a LG cooler with blueberries and wild cherry. She immediately then tells me they basically only have pop. If I wanted a coke I'd go next door to mcdonalds!? The point that had me livid was how did they sit there and stare at my husband sitting in that curbside spot and not at least go out there to see if he had placed an order, knowing they weren't getting them electronically? This is our 4th trip there. The only bad experience and yet its enough to make me not want to go there anymore. For what!? Obviously they don't care. P.s. I do want my refund. Amber Ojeda is the name...

This review is directed toward the individual who was managing the register on Sunday afternoon—Sam. I want to commend Sam for providing outstanding service. They assisted the group of young teenagers I brought in on a bus trip, many of whom were likely away from their parents for the first time and were understandably nervous about ordering.

Sam showed exceptional patience and care, guiding each teen through the ordering process with clarity and kindness. They ensured that every order was understood correctly and made the experience much more comfortable for the group.

Whatever you're currently paying Sam, I would strongly recommend ensuring it reflects the value they bring to your team. Losing an employee like Sam would be a significant loss to...