Subway — Restaurant in Portage

I’m honestly giving this 3 stars because half the staff was great and the other half could use a little better customer service. I intended on using the drive thru but because I was trying to use a deal through the app I had to place my order for pick up through the app. I ordered went inside and waited. I watched the process as it happened never saying a word. As new customers came in my order still wasn’t started. I guess when they put a time on completion they take that to heart. None the less I never said anything because there was still “time”. The gentleman who was working there asked me if I was waiting for a mobile order I said yea he started to make it right away. After he finished he handed me my food and said sorry about that wait. I said not a problem have a great weekend. As I turned to walk out another worker commented “it’s only 2:00 you didn’t need to apologize we weren’t late we had until 2:05”. First that’s extremely rude to say it didn’t matter if there was still time I still waited regardless. And I wasn’t rude and didn’t deserve that comment. If the staff can’t get it together with 5 people on how to manage mobile orders, drive thru, and walk in customers then they shouldn’t offer them. Just because I placed a mobile order doesn’t mean I was any less...

Sub was great....waiting while it was being made was incredible, unorganized. One person started our subs, and then someone was making a pickup, then the person who started our subs was just standing by the register for a couple of minutes without finishing mine while it sat next to the gal making the pickup subs. Then he said something about if that was my sub, and I said yes, I need to pay for the two subs. Oh, you're together. Then, in front of all the customers, the one employee had to announce there was a bus that pulled in a oh great we have more people to help. I'm pretty sure my daughter and I were in there for at...

Stopped at subway on a road trip knowing we could afford a family meal because We had subway coupons to use. However, we were told AFTER sandwiches were made that they do NOT ACCEPT COUPONS BEFORE 4 PM!?! There was no sign posting this information. We’ve relied on subway coupons to be able to feed our hungry teenagers affordably for years. If this is the policy it needs to be posted, but it is also inconsistent with SUBWAY nationally. Thankfully a helpful manager cut us a break so we could...