Little T American Baker — Restaurant in Portland

I really want to love this bakery because their rustic bread is excellent — when it’s available. Unfortunately, every time I visit, usually around 9-10 AM (a time when it’s supposed to be ready), they’re consistently out of it.

What’s most disappointing isn’t just that the bread isn’t ready, but that the staff never make an effort to check when it will be available. Instead of simply walking a few steps to the back or giving an estimate, they just say, “It’s not out yet.” On several occasions, I’ve had to ask multiple people to get even the smallest bit of information. When you ask for something and they give you something else and you go back and return it, they don’t even say simple “ Excuse Me” nor a word of apology.

Good customer service isn’t just about having great products — it’s about taking that extra step to help customers. I don’t expect miracles, just a bit of initiative or communication. When I’ve tried to express my frustration, it’s been brushed off, as if I’m the problem for asking.

This could easily be a five-star experience if the staff took a little more care to keep customers informed and valued. I hope management pays attention, because the bread really is worth coming for — if only the service matched the quality of the baking. I honestly hope that this place will close their doors to walk-in traffic and continue selling wholesale to other places in town like Providore Food where you interact with more professional and customer service...

I don't think I've ever written a review when it comes to food let alone customer service. Anyhow, I was in the neighborhood and had an amazing breakfast sandwich and cup of coffee at a food cart up the street called Sunrise Co., and I highly encourage You to go. As I was heading down Division St., I saw Little T's, a place I've wanted to pop into many times over the years living here. I didn't realize they closed at two p.m., but it was nearly 30 minutes to 2 p.m., and I was greeted with the most rude and unhappy looking workers ever. Honestly, ever! The cashier looked irritated and had a very impatient vibe about him. I'm sensitive this behavior and can pick up on other's vibes easily. The other two workers standing behind the counter, where what pastries were left out just stood there, staring at me and didn't say a word. It was so awkward for me. If it wasn't for my kind heart, I would've brought it to their attention and left. While I was deciding what to grab, I noticed many fruit flies, landing, jumping from goodie to goodie. All I could think about is "how could these employees' not see this happening?" It's not what I was hoping to see for a first time customer or ever really; however, I purchased a cookie and a slice of ginger bread. For what was bad service and food that I had to toss (I couldn't bring myself to take a bite), that cost me $12.00 plus and a non deserved 20% tip, I left there nearly $15 bucks thrown away and a place I'll...

I walked in and looked at the menu it was my 1st time here. I went to the register and a rude employee barked at me to say that register is closed go to the other one.

Now on the menu for the sandwiches it listed every single ingredient including any special sauce. I ordered a salami sandwich which they said the salami was provided by Olympic Provisions. (I love Olympic Provisions)

When I ordered this I asked if this sandwich came with anything, to which the employee looked at me and said "what do you mean?" Are you kidding me? Seriously, are you kidding me?

So when the sandwich arrived it was completely smothered in mayo. No where on the menu did it say it had mayo. No where. If you list every single ingredient for every sandwich on your menu and then you deliver the sandwich drenched in mayo, you fail at your job.

I ate one half the sandwich and threw it out. It didn't matter where the salami came from, it might as well had been 3 month old rotting raccoon meat, it would taste the same since the sandwich was smothered with mayo, which again, was not listed on the very detailed menu.

I won't...