Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Portland

Update 5 stars down to 1

I called my special order in this afternoon. I asked if they knew what an Italian crust is because many of the other Papa Murphy's use that term. The young man in the phone said no ma'am I don't. I said I'd like a large crust stretched into a family-size pizza so the crust is thinner than normal. Then I would like pepperoni on the whole pizza, pineapple on half black olive on half. I'd also like mozzarella instead of the mixed cheese topping. He asked me if I wanted pineapple and black olive together on half I said no just half pineapple half black olives pepperoni on the whole thing. He read it back to me saying pepperoni all over black olive on half pepperoni on half I said no it should be pineapple on half he said that's what he meant. He was very courteous young man. and told me it would be 20 to 30 minutes.

I arrived 40 minutes later paid $17 for the pizza noticed and commented it was a large not a family-size he said this is what you ordered.

I said no I wanted a large crust stretched to a family he said I took your order no you didn't. So I said I'm sorry you don't remember me asking you if you knew what an Italian crust was and that I wanted a large stretched over to a family ? His reply was no that's not what you ordered.

So what I ended up with is a normal crust on a large pizza pepperoni on the whole thing black olives on half pineapple on half topping cheese over everything and extra mozzarella over the pineapple.

Now if this individual had said we were very busy I'm sorry I messed up the order or I'm sorry I forgot I'm sorry the mistake was made, anything like that I would have said no problem I totally understand how busy you were, after all they usually don't have a 30 minute wait . It wood have been no big deal. Instead he called me a liar and I know without a doubt and for a fact that he is a liar. It's extremely sad to me that the younger generation being raised today will simply lie through their teeth rather than acknowledge that a simple mistake was made.

So I now make my decision and that has to be that I can't trust a store with an employee that's incapable of telling the truth they can't be trusted with my credit card information if they can't be trusted with something as simple as the basic cheap pizza order.

It's too bad because I much preferred this store to the one closer to my home and drive out of my way to go there but I won't be doing...

I love going to this location of Papa Murphy's because in addition to plenty of parking it also has a drive thru window! This feature alone provides a unique convenience during cold and rainy weather.

The staff always greets you with a warm smile and a "welcome in!" (often said by more than one person in unison) which sets the foundation for a fulfilling customer service experience.

The friendliness continues all the way until you check out and they always notify you - if you're a rewards member, which you should be - how many more visits until you've earned a free cheesy bread, salad, etc. This is A+ customer service as it encourages me to return.

Although their lobby is fairly large, oddly there's only one bench to sit on. At about 4 feet wide it's only suitable for two adults. This is a miss for me as it would be nice for seating for 6 or even 8 people. This is a missed opportunity in my opinion. The message is clear, order ahead.

Are there better tasting pizzas? Of course but are you willing to pay $35 for one pizza? I generally go on Tuesday's when their large is discounted to $12.99, but even when I pay the everyday price I still find great value in their products.

All in all I think Papa Murphy's strikes a perfect balance between quality and price, and I look forward to being a customer for many...

Worst customer service of any fast food store in the area. Christopher “kid wearing the manager badge” was the most insolent staff member at this location to date refusing to provide a point of escalation for an issue in store where I ordered an item which there were at the time out of the size and crust ordered so he took it upon himself to punch in the next best thing which was apparently what the computerized till defaulted to. I believe I should have been part of the decision of what I was purchasing and paying for and once that issue was straightened out the order wasn’t even made properly which I had refunded Back to the smart mouth kid that was king of the pizza store for the day The customer is always right, they provide you with your check you work for them If this kid was the face of my business and I watched this experience as his employer it would’ve been his last transaction...