Chanello's Pizza — Restaurant in Portsmouth

I ordered me my friend and daughters pizza for us and I placed it around 6:30 7:00. it said it would come between 7:40 and 7:50. at 8:30 i called asking where the driver was and they said it was about to leave. 20 minutes later I call again. mind u its 10 minutes up the road they say its almost there so we go out for 10 minutes nobody came. so we called again saying nobody came and they said they should be there any minute so we go out for 30 minutes waiting "big suprise"nobody came so we called again. mind u its almost 9:00 and we ordered at 6:30 we called again asking for a refund and to not worry about it so I get them mcdonalds and while im gone at like 9:30 they hear a knock on the door im pretty sure u know who it is and they are all surprised wondering why she still came after saying nevermind she said all her orders are late. we ordered supreme and pepperoni mikes hot honey pizza the girls tried it tasted like a regular pepperoni pizza COLD so after waiting 3 hours for a pizza thats cold 10 minutes away and got the wrong pizza they said the refund would take 5-7 business days after all that im never getting chenellos ever again I'd rather get pizza hut anything beats cold wrong 3 hours out in hot car pizza ty...

I placed a delivery order yesterday 6/1/25 at 6:40pm at my local restaurant and not only did I emphasize that I needed extra napkins several times during the order process but I had to repeat my pizza details several times as well. I was told that they were out of mushrooms (which I love and comes with a supreme pizza) and also I ordered a Pepsi but they only had Diet Pepsi which I do mind. So when my order was delivered there were NO napkins at all and the pizza looked sloppy and the worst thing of all was the 2 liter Pepsi. When I opened the bottle top something was off. There was no fizzing like a fresh soda would be. And it tasted flat. I looked for the expiration date on the bottle and it expired back in April. Here it is 2 months later and you mean to tell me that nobody checks their inventory to make sure that they don't have stock outdated before they sell them to their customers? I've worked at a very renown pizza establishment before and we never ever missed changing out expired inventory. I'm about to call the store manager and make a complaint and ask...

Once a favorite of this neighborhood store now will never do business there again. Food is good but service, trust and goodwill gone. They have shoddy maintenance of customers personal information. N-E-V-E-R give them your financial info it is a store full of pot-heads. Their trash-panda delivery driver left a pizza in a fricking cardboard box with an instruction to "knock hard please" on the wet ground in the rain and never once knocked. Got a hold of the so-called manager a impotent slacker who lives in Meemaws basement called Kenny who was as useless as a 10-speed to a tuna and is undoubtedly disappointing 2 sibling parents somewhere out in the county. I used to split regular business here between here and 5 Burroughs at High St. And Effingham St. but looks like 5 Burroughs or hell even Dominos Marcos will get that business. Chanello's Pizza and their pathetic service and staff can kiss a fat baby's @$$ and the $40.00 they literally stole from me is the last...